Assistant Manager

IFH CT OPERATIONS, INC • Roswell, NM

20d • Onsite

About The Position

Planet Fitness is seeking an Assistant Manager to oversee a variety of club operations, with a focus on managing front desk personnel, supporting the General Manager, and ensuring effective day-to-day front-of-house activities. The role requires multitasking in a fast-paced environment, meeting deadlines, delegating, communicating effectively with management, and providing superior customer service to members and guests.

The Assistant Manager helps drive club performance, supports recruitment and employee development, monitors inventory and sales, upholds company standards, and helps maintain a clean, friendly, and well-maintained club. The position is full-time in Roswell, New Mexico, with evening and weekend shifts and negligible travel. Initial training hours may vary, and weekday or weekend hours depend on club needs; open or flexible availability is a plus.

Requirements

• High school diploma or equivalent required; an associate degree is preferred.
• At least 6 months of supervisor or manager experience in a high-volume restaurant or retail environment.
• Basic computer proficiency, including Microsoft Office applications such as Word and Excel.
• Basic math and communication skills.
• Ability to manage multiple responsibilities.
• Solid work ethic and strong decision-making skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy, and listening skills.
• Strong problem-resolution skills.
• Ability to work a flexible rotating schedule and discuss availability with the Hiring Manager.

Nice To Haves

• Associate degree.
• One year of supervisor or manager experience.
• Bilingual ability.
• Open or flexible availability.
• Customer service experience in the fitness industry.

Responsibilities

• Understand and drive club metrics in alignment with business performance.
• Develop knowledge of club services, programs, and products, and maintain current knowledge of key competitors.
• Assist with interviewing and recruitment by conducting initial phone interviews for front desk staff and fitness instructors.
• Monitor inventory and review daily, weekly, and monthly sales numbers with the General Manager to identify opportunities and adjust execution to improve performance.
• Communicate and uphold company standards and lead by example in delivering the organization’s mission, vision, and values.
• Manage a clean, friendly, and well-maintained club.
• Ensure team members consistently meet expectations for punctuality, dress code compliance, friendliness, and cleanliness.
• Develop and maintain cleaning duties for front desk employees and oversee overnight employees.
• Coordinate disciplinary actions and terminations with the General Manager, Regional Manager, and Human Resources.
• Cover employee shifts when there are call-outs or vacancies, or assist the Club Manager with shift coverage when no other employees are available.
• Assist with club audits to ensure all areas are clean, neat, organized, and in like-new condition.
• Mentor front-end employees and support career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Benefits

• Competitive salary.
• 401K plan.
• Company contribution toward health benefits, including Medical, Dental, Vision, LTD, STD, and Illness coverage for full-time positions.
• Paid Time Off benefits for full-time positions.
• Free Black Card membership and fun exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED