Assistant Manager

Southern Multifoods•Elsa, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of all restaurant operations. The role focuses on customer satisfaction through quick, efficient service and quality products, maintaining quality, service, cleanliness, and hospitality standards, and fostering a positive, cooperative atmosphere among employees and customers. The Assistant Manager maintains knowledge of and operates restaurant equipment, supervises Shift Leaders and Team Members when acting as Manager in Charge, and works under general supervision. The position involves continuous contact with customers and employees; job knowledge normally takes eight to eighteen months to gain. Working conditions may include extreme temperatures, high noise levels, and periods without food or drink during busy times. This is a franchisee position; the franchisee is the employer and sets its own wage and benefit programs.

Requirements

High school diploma or GED preferred.
Be clean, neat, and well groomed.
Have good interpersonal communication skills for working with customers and employees.
Have a basic understanding of fast-food operations, production procedures, and deployment procedures.
Be able to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understand basic principles of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Be able to follow verbal and written instructions.
Have good hearing for working with customers and fellow employees and for working the drive-through when necessary.
Have good vision to observe store dynamics and operate kitchen equipment safely.
Be honest, assertive, and aggressive while remaining well mannered.
Be able to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Be able to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Be able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Have good manual dexterity to work rapidly and accurately during rush periods.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant equipment.
Supervise Shift Leaders and Team Members when acting as Manager in Charge.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to maintain consistent customer satisfaction through excellent quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.