Assistant Manager

Southern Multifoods•Victoria, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure efficient, high-quality restaurant operations. The role supports customer satisfaction through quick service and quality products, and promotes excellence in quality, service, cleanliness, and hospitality. It involves continuous contact with customers and employees and is performed under general supervision. Normally, eight to eighteen months are required to gain job knowledge. The position supervises Shift Leaders and Team Members when acting as the manager in charge (MIC). The franchisee, rather than Taco Bell Corp. or its affiliates, is the employer and independently determines its wage and benefit programs.

Requirements

High school diploma or GED preferred.
Clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Good vision to observe store dynamics and safely operate kitchen equipment.
Honesty.
Ability to be assertive and aggressive while remaining well mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to contribute to consistent customer satisfaction through quality, service, and cleanliness.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain excellence in quality, service, cleanliness, and hospitality, and foster a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant and kitchen equipment.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and to the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
When acting as MIC, supervise Shift Leaders and Team Members.