Assistant Manager

Southern Multifoods•Cleburne, TX

About The Position

The Assistant Manager assists with management responsibilities and supports the efficiency and quality of restaurant operations. The role works under general supervision and requires continuous contact with customers and employees. Normally, eight to eighteen months are required to gain job knowledge. The Assistant Manager helps oversee restaurant operations, supports employee hiring, training, and performance reviews, handles accounting responsibilities, and prepares reports for submission to the home office. The position also involves preparing customer orders, operating kitchen equipment, maintaining customer satisfaction and quality, service, and cleanliness standards, and reporting equipment or facility repair needs to the Maintenance Department. This role supervises Shift Leaders and Team Members when acting as the Manager in Charge (MIC). Work may involve extreme temperatures, high noise levels, and periods when food or drink is unavailable during busy times.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting, scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and operate the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Ability to be assertive and aggressive while remaining well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work as part of a team to provide consistent customer satisfaction through quality, service, and cleanliness.

Responsibilities

Assist with management of all restaurant operations.
Ensure customer satisfaction through quick, efficient service and quality products.
Maintain excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant and kitchen equipment.
Assist in hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as the MIC.
Maintain adherence to Quality, Service, Cleanliness, and Hospitality guidelines.