Assistant Manager

Petco • Reno North, NV

6d • Onsite

About The Position

The Assistant Manager supports the General Manager in running a high-performing Pet Care Center by leading store partners, caring for pets, delivering exceptional customer experiences, and ensuring operational excellence. This role is a trusted leader on the sales floor and steps in to lead and make decisions when the General Manager is absent. The Assistant Manager helps develop talent, drive business results, and uphold Petco’s purpose and values.

The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor. Most work takes place indoors, though occasional duties may involve leaving the center for bank deposits, merchandise transport, or community events. The role involves frequent standing and walking, as well as bending, kneeling, reaching, and lifting. The Assistant Manager must be able to safely lift or move merchandise, supplies, or animals weighing up to 50 pounds and work near animals, animal dander, odors, noises, and cleaning chemicals. Regular customer interaction includes assistance on the sales floor and cashiering or point-of-sale transactions. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions.

Requirements

• At least 2 years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.
• Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

• Passion for animals and knowledge of pet care are strongly preferred.

Responsibilities

• Uphold animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe and welcoming environment for pets, pet parents, and store partners.
• Lead, motivate, and engage store partners to provide outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and ongoing development of store partners.
• Provide timely coaching, feedback, and recognition; assist with performance management and accountability.
• Maintain a clean, organized, and visually appealing store.
• Support daily store operations and lead from the sales floor to advance sales, service, and operational goals.
• Monitor store performance metrics and share results and insights with the General Manager.
• Assist with inventory control, merchandising execution, promotional events, labor efficiency, task prioritization, and operational routines.
• Step into leadership responsibilities and decision-making when the General Manager is absent.
• Resolve escalated customer concerns quickly and professionally.
• Ensure compliance with company policies, procedures, and safety standards.
• Perform additional duties as needed to support business needs.
• Provide customer assistance and perform cashiering and point-of-sale transactions.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Hands-on leadership experience and career growth opportunities.
• A supportive, inclusive culture built on teamwork and authenticity.
• Opportunity to grow leadership skills while doing meaningful work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed