Assistant Manager - Mattison's

Retail and Dining Positions•Sarasota, FL

About The Position

The Assistant Manager at Mattison's supports the General Manager and leads restaurant operations while delivering courteous, friendly, and efficient service to customers and team members. The role promotes the Paradies Lagardere core values and Mattison's service approach, maintains standards for food, beverages, service, and atmosphere, and helps create a relaxed, refined, and enjoyable customer experience in the airport environment. The Assistant Manager leads, coaches, and develops team members; supports hiring, onboarding, training, scheduling, and staff morale; and helps manage day-to-day operations, inventory, costs, maintenance, food quality, safety, sanitation, cash controls, and opening and closing procedures. Hours vary weekly based on workload and deadlines. Weekend, holiday, and peak-period work may be required according to the manager’s schedule.

Responsibilities

Provide courteous, friendly, and efficient service to customers and team members, while embodying a positive company image and following company values.
Maintain standards for food, beverages, service, and atmosphere, and build positive customer relations.
Collaborate with the team to ensure customer satisfaction and capture appropriate upselling opportunities.
Create a relaxed, refined, and enjoyable customer environment despite the stresses, noise, and crowds of the airport.
Deliver and coach employees to provide exceptional customer service.
Serve as a role model, remain accessible to staff, and help develop team members' leadership and motivational skills.
Help train new team members in Mattison's approach to service and sales.
Respond to customer complaints and feedback and proactively resolve issues within company procedures and guidelines.
Ensure orders are completed and presented on time according to Mattison's standards.
Complete job requirements efficiently, with a sense of urgency and by consolidating tasks.
Support staff morale and training programs, including writing schedules.
Effectively lead all areas of the business and act with integrity and honesty while promoting the company culture.
Assist with food, beverage, and labor-management costs, receiving, storage, and inventory management, including product selection and invoicing.
Assist the General Manager with recruiting, onboarding, and training employees.
Supervise and coach team members using the company's corrective-action tools.
Lead shifts by delegating duties, assigning tasks, and following up with team members.
Build effective relationships with customers, supervisors, team members, and purveyors.
Become proficient in each area of the business and assist where necessary.
Help the General Manager keep the store in good repair, including coordinating vendor maintenance and repairs when necessary.
Follow inventory-control procedures to reduce product loss.
Maintain restaurant cleanliness and organization.
Prepare food when necessary.
Check food quality and temperatures throughout the day to maintain health and safety regulations.
Promote the security and safety of guests and team members by following sanitation and safety procedures.
Follow proper opening and closing procedures and guidelines.
Work with the manager to reorganize shift duties when necessary.
Ensure and supervise store setup and opening and closing procedures.
Perform daily accounting and cash control.
Demonstrate commitment to completing the job, support management decisions once made, and remain open-minded to feedback.