Assistant Manager - Mattison's

Paradies Lagardère•Sarasota, FL

About The Position

The Assistant Manager at Mattison's supports the restaurant’s daily operations and team leadership while delivering courteous, friendly, and efficient service to customers and team members. The role helps maintain standards for food, beverage, service, and atmosphere and works with the team to provide a relaxed, refined, and enjoyable customer experience in the airport environment. The Assistant Manager models company culture, integrity, and honesty; coaches employees; helps train new team members in Mattison's service and sales approach; and responds to customer feedback and complaints in accordance with company procedures. The position assists the General Manager with recruiting, onboarding, training, cost management, inventory, maintenance, and other operational needs. It leads shifts by delegating and following up on tasks, supports staff morale and training through activities such as schedule writing, and helps ensure the restaurant is clean, organized, safe, and operating according to food quality, health, sanitation, security, cash-control, and opening and closing procedures. Hours vary weekly based on workload and deadlines, and work on weekends, holidays, and peak business periods may be required according to the manager’s schedule.

Requirements

Demonstrated ability to lead and develop team members.
Ability to provide courteous, friendly, and efficient customer service.
Ability to coach employees and help train new team members.
Ability to lead shifts, delegate duties, assign tasks, and follow up.
Proficiency in each area of the business to assist when necessary.
Ability to work with food, beverage, labor-management costs, receiving, storage, inventory, product selection, and invoicing.
Ability to maintain cleanliness and follow food quality, health, sanitation, and safety procedures.
Ability to follow opening and closing procedures and perform daily accounting and cash control.
Commitment to completing the job, with a sense of urgency and openness to feedback.
Availability for variable weekly hours and, when required, weekends, holidays, and peak business periods.

Responsibilities

Provide courteous, friendly, and efficient service to customers and team members while embodying company values and culture.
Maintain food, beverage, service, and atmosphere standards and build positive customer relations.
Work with the team to provide an enjoyable customer experience and capture appropriate upselling opportunities.
Coach employees to provide exceptional customer service and model leadership and motivational skills.
Train new team members in Mattison's service and sales approach.
Respond to customer complaints and feedback and work to resolve them within company procedures and guidelines.
Ensure orders are completed and presented on time and in accordance with Mattison's standards.
Work efficiently with a sense of urgency and consolidate tasks.
Support staff morale and training programs, including writing schedules.
Lead business areas and shifts by delegating duties, assigning tasks, and following up with team members.
Assist with food, beverage, and labor cost management; receiving; storage; inventory management; product selection; and invoicing.
Assist the General Manager with recruiting, onboarding, and training employees.
Supervise and coach team members using company corrective-action tools.
Build effective working relationships with customers, supervisors, team members, and purveyors.
Help maintain the store in good repair, including coordinating vendor maintenance and repairs as needed.
Follow inventory-control procedures to reduce product loss.
Maintain cleanliness and organization throughout the restaurant.
Prepare food when necessary and check food quality and temperatures throughout the day.
Follow sanitation and safety procedures to protect guests and team members and meet health and safety regulations.
Follow opening and closing procedures and supervise store setup, opening, and closing.
Work with the manager to reorganize shift duties when needed.
Perform daily accounting and cash control.
Support decisions once made by Mattison's and management and remain open to feedback.
Work weekends, holidays, and peak business periods when required by the manager’s schedule.