About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls and customer relations. They set an example for the crew, follow all company policies and procedures, and expect the same from team members. The role also involves staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, marketing, customer service, and profitability. The position includes general store-team duties such as operating equipment, stocking ingredients, preparing products, handling telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The role requires working with customers and coworkers, following written and verbal instructions, handling transactions, entering orders using a computer keyboard or touchscreen, and navigating delivery locations when making deliveries. Work may involve exposure to varying weather, cold and hot work areas, food odors, cornmeal dust, cramped spaces, hot equipment, sharp edges, and moving mechanical parts. Physical tasks can include prolonged standing, walking, lifting and carrying supplies, pushing or pulling trays, climbing stairs, bending, crouching, reaching, driving, and repeated hand and arm movements. Delivery duties include taking products to customers and distributing flyers or door hangers. A valid driver's license with a safe driving record and access to an insured vehicle usable for deliveries are required.

Requirements

  • Ability to exercise judgment, perform math, and multitask.
  • Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers.
  • Ability to add, subtract, multiply, and divide accurately and quickly; ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to enter orders using a computer keyboard or touchscreen.
  • Navigational skills to read a map and locate addresses in the designated delivery area.
  • Ability to work alone and with others, direct activities, perform repetitive tasks, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to meet the physical requirements of the job, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, reaching, driving, and frequent hand use.

Responsibilities

  • Take responsibility for all activities during the shift, including cost, inventory, and cash controls and customer relations.
  • Set an example for the crew and follow all policies and procedures, while expecting team members to do the same.
  • Handle staffing and paperwork.
  • Manage food, work to a schedule, and maintain store image and standards.
  • Provide great customer service and support store marketing and profitability.
  • Maintain attendance and punctuality and have transportation to and from work.
  • Operate store equipment, stock ingredients, prepare products, receive and process telephone orders, take inventory, complete associated paperwork, and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers.
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