Assistant Manager

KFC • Jacksonville, FL

6d

About The Position

The Assistant Manager supports the Restaurant General Manager in managing production targets and restaurant operations while aligning with Tasty Chick’n’s Brand Vision, Mission, and Guiding Values. The role ensures company standards are followed across product preparation, food safety, facilities maintenance, and financial accountability. It trains, coaches, and supports employees to achieve results in people, customer service, sales, and profit.

The Assistant Manager helps develop employees, oversees staffing and food production, fosters a customer-focused culture, supports sales and marketing initiatives, monitors inventory and performance, and contributes to financial and regulatory compliance. The position requires a flexible schedule, including days, nights, weekends, and holidays as needed, and travel to other locations for meetings, training, or support when business requires it.

Requirements

• College degree or equivalent relevant work experience.
• ServSafe Certification.
• Proficiency in Microsoft Office Suite and restaurant management systems.
• At least three years of experience in restaurant operations or a related field, or an equivalent combination of education and experience demonstrating capability.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays as needed.
• Willingness to travel to other locations for meetings, training, or support as required by business needs.
• Customer focus, strong communication, teamwork, problem-solving, adaptability, and recognition skills.
• Skills in computer use, verbal and written communication, information retrieval and compilation, public speaking or group presentations, recordkeeping, research and analysis, data verification, investigation and evaluation, organization and prioritization, leadership and supervision, office equipment operation, and basic mathematics.

Responsibilities

• Model Tasty Chick’n’s Guiding Values and assist the Restaurant General Manager in developing employees through training, coaching, and recognition.
• Apply the Performance Management process consistently and hold employees accountable for their performance.
• Collaborate with the Restaurant General Manager to resolve employee relations issues and support legal compliance.
• Conduct training to strengthen team skills in food preparation, safety, and customer service.
• Develop and manage schedules to adequately staff and prepare for opening, lunch, dinner, overnight, and weekend operations.
• Model customer-focused behavior and address customer concerns, including resolving serious issues effectively.
• Coach and support the food production team in operational procedures using the OSM and Company systems.
• Assist with monitoring performance metrics and inventory to maintain product availability and quality.
• Observe operations and ensure food safety standards are followed during shifts.
• Partner with the Restaurant General Manager to implement restaurant projections and marketing initiatives.
• Analyze customer feedback and sales data to identify opportunities to improve service and products.
• Analyze inventory and controllable costs with the Restaurant General Manager and take corrective action to meet margin and cost-of-goods targets.
• Help ensure compliance with Federal, State, and Local regulations and implement policies and procedures to mitigate risk.
• Review financial reports and metrics, identify trends, and implement cost-reduction and efficiency strategies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree