Assistant Manager

EssilorLuxottica Group•Denver, CO

21h•$18 - $35

About The Position

The Assistant Manager acts as a leader in the absence of, or in support of, the Store Manager and behaves as a business owner within the marketplace and LensCrafters organization. The role represents LensCrafters as a premier destination for vision needs in the community and delivers key performance metrics. The Assistant Manager supports store business plans, drives sales and profitability, helps lead and develop the team, and contributes to a safe, compliant, and well-presented store.

Requirements

High school graduate or equivalent.
At least 1 year of management or supervisory experience with direct reports.
Knowledge of retail operations, processes, and policies.
Strong basic math skills.
Familiarity with cash registers, computers, and calculators.
Strong command of English for written correspondence and oral communication.
Strong communication and listening skills.
Demonstrated high-level selling skills.
Proven problem-solving ability.

Nice To Haves

College degree or equivalent.
Previous experience in a leadership position within the retail and customer service industry.
Knowledge of basic optics.
Knowledge of current store merchandise.
State licensure, if applicable, and/or ABO Certification in non-licensed states.
Brand Final Inspector Certification.
Brand Quality, Fitting & Adjusting Program.

Responsibilities

Deliver quality and improvement to meet or exceed key performance indicators, including comparable sales, sales to plan, conversion, customer count, traffic, operating profitability, continuity of care, exam growth and retention, Net Promoter Score, and current-year objectives.
Apply knowledge of retail business, competition, and market trends to improve sales and business results.
Support the Store Manager in diagnosing business performance and coordinating Retail, Lab, and Doctor resources to drive positive results.
Support business plans that maximize sales and profit, leveraging strengths and addressing opportunities for recovery.
Partner with the Store Manager to lead the team using strong knowledge and skills.
Provide training and guidance to team members and deliver clear, constructive feedback in a timely manner.
Inform the Store Manager of situations that may require development or disciplinary action for others.
Support recruiting, help select a high-caliber team, and create a talent pipeline.
Follow guidelines to staff the store optimally.
Maintain pride in store appearance and execute visual directives.
Maintain positive working relationships with doctors.
Follow and ensure team compliance with company policies and procedures, meeting or exceeding goals.
Anticipate problems, investigate underlying causes, and pursue long-term solutions.
Perform and understand administrative duties.
Maintain a safe working environment for all.
Work a flexible schedule, including nights and weekends.