Assistant Manager

Southern Multifoods•Alamo, TX

About The Position

The Assistant Manager assists with restaurant management responsibilities and helps ensure efficient, high-quality operations. The role supports customer satisfaction through quick, courteous service and quality products, and helps maintain excellence in quality, service, cleanliness, and hospitality. The Assistant Manager may supervise Shift Leaders and Team Members when acting as the manager in charge. The position involves continuous contact with customers and employees and is performed under general supervision. The description states that it normally takes eight to eighteen months to gain job knowledge. Work takes place in a restaurant environment where temperatures may be extreme and noise levels may be high. During busy periods, the employee may need to work without food or drink. The role requires standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time, as well as good hearing, vision, and manual dexterity.

Requirements

High school diploma or GED preferred.
Maintain a clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Ability to be assertive and aggressive while remaining well mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member while minimizing disruption to customers and fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to operate kitchen equipment.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain standards for quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate restaurant equipment.
Supervise Shift Leaders and Team Members when acting as manager in charge.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with high quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.