About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls and customer relations. The role sets an example for the crew, follows all company policies and procedures, and expects the same of team members. Responsibilities also include staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, marketing, customer service, attendance, and profitability. The position includes general store-team duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The posting also describes delivery-related duties and requirements, including delivering orders and promotional materials, but does not specify whether these duties apply to this Assistant Manager position. The work may involve standing for most tasks, walking short distances, completing paperwork while seated, and handling deliveries and supplies. Conditions can include temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts. The role requires frequent hand use and reaching, as well as occasional bending, squatting, climbing, and lifting or carrying supplies. The company emphasizes customer service, teamwork, and opportunities for career advancement.

Requirements

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers and process orders by phone and in person.
  • Ability to perform basic arithmetic accurately and quickly and make correct monetary change.
  • Verbal, writing, and telephone skills for taking and processing orders.
  • Motor coordination and eye-hand coordination to perform precise movements quickly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • If assigned driving duties: valid driver's license with a safe driving record meeting company standards, access to an insured vehicle usable for delivery, and navigation skills to read maps and locate addresses.
  • Ability to navigate delivery terrain, including multi-story buildings and stairs, if assigned delivery duties.
  • Ability to meet the described physical demands, including standing, walking, reaching, and handling supplies weighing up to 50 pounds.

Responsibilities

  • Oversee all activities during the shift.
  • Control costs, inventory, and cash, and manage customer relations.
  • Set an example for the crew and ensure company policies and procedures are followed.
  • Handle staffing and paperwork.
  • Manage food, work to a schedule, maintain store image and standards, and ensure store cleanliness.
  • Provide great customer service and support marketing and profitability.
  • Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
  • If assigned delivery duties: deliver products by car to customers and deliver flyers and door hangers.
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