Assistant Manager - Magazine Street

Lush Handmade Cosmetics•New Orleans, LA

12h

About The Position

The Assistant Manager brings Lush’s Leadership Practices into interactions with customers, staff, and shop operations. As second-in-command, the Assistant Manager supports the Shop Manager across business areas and takes on manager duties as needed to help deliver a strong customer and staff experience, operational excellence, and sales results. The role supports sales and customer experience, brand education, team leadership and development, recruitment, and shop operations including policies, inventory, merchandising, scheduling, time, and attendance.

Requirements

1–3 years of management or supervisory experience in a retail environment.
Excellent listening and communication skills.
Excellent analytical, critical-thinking, and troubleshooting skills.
Excellent organization and time-management skills.
Strong customer service, supervisory, and sales skills.
Knowledge of and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer service models.
Ability to develop and train staff through positive coaching and feedback.
Proficiency in Excel and Microsoft Suite, and adaptability to other systems.
Basic HR skills in hiring, scheduling, training, and performance management.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Collaborate with the team on plans to exceed daily sales goals and deliver a unique, inclusive customer experience.
Educate customers and staff about Lush’s brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Build product knowledge and make informed product recommendations.
Understand business metrics, budgets, and reports, and use on-floor behaviors to support profitable results.
Support the team on the sales floor by answering questions, removing obstacles, problem-solving, and motivating staff to meet sales goals.
Develop personal skills and support team growth through coaching and leading by example.
Provide feedback to team members and leaders and adapt to business needs.
Engage the team to build motivation, peer and customer relationships, and connection to brand values.
Support shop staffing by networking, recruiting, hiring, and succession planning.
Collaborate with the Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
Support the Manager in ensuring company standards for opening and closing, product integrity, respectful workplace, health and safety, and daily communication are followed.
Train the inventory team on freshness standards and rotation rules, and manage ordering within the allocated budget.
Support a clean and well-presented work environment and adherence to merchandising and design standards.
Ensure appropriate staffing and skill coverage at peak times, and ensure breaks and meals are allocated and recorded appropriately.