Domino's Assistant Manager (5696)

Domino's Franchise•Gaston, SC

About The Position

The Assistant Manager is responsible for running the store during their shift and leading the team to achieve strong customer service and operating results. The role oversees cost, inventory, and cash controls; customer relations; staffing and scheduling; paperwork; food management; store image and cleanliness; marketing; and profitability. The Assistant Manager is expected to follow all company policies and procedures and set a positive example for the crew. The position also involves greeting customers, taking orders, addressing customer concerns, preparing products to Domino’s specifications, receiving telephone orders, operating and maintaining store equipment, taking inventory, stocking supplies, and completing associated paperwork. The role may include delivery-related duties, including navigating to delivery locations and carrying products. Work involves standing for most of the shift and may require lifting supplies weighing up to 50 pounds, as well as crouching, bending, and using stairs.

Requirements

Must be at least 18 years of age.
Must have a valid driver's license.
Must have access to an insured vehicle that can be used for delivery.
Must pass a criminal background check.
Ability to exercise sound judgment, empathy, people-management insight, and multitasking skills.
Ability to direct activities, perform repetitive tasks, work independently and with others, and work under stress.
Ability to meet strict quality-control standards and coordinate with coworkers and customers.
Ability to analyze and compile data and make timely, sound, ethical judgments and decisions.
Ability to read maps, locate addresses, and navigate varied delivery terrain, including multistory buildings and private homes.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Comfort using a computer keyboard, touch screen, and foot-paddle.
Ability to stand for most of the shift and perform physical tasks including lifting or stacking items weighing up to 50 pounds, and occasionally crouching, squatting, stooping, bending, or using stairs.
Hand-eye coordination for shaping pizza dough, maneuvering a pizza peel and cutter, and folding pizza boxes.

Responsibilities

Take responsibility for store operations and team performance during the assigned shift.
Control costs, inventory, and cash, and maintain positive customer relations.
Follow all policies and procedures and ensure crew members do the same.
Lead the team toward sales, service, and operational goals.
Manage staffing, scheduling, paperwork submission, food management, store image standards, cleanliness, marketing, and profitability.
Greet customers enthusiastically, take orders, and address customer concerns positively.
Operate, clean, and maintain store facilities and equipment.
Prepare products according to Domino’s specifications and guidelines.
Take inventory, stock ingredients and supplies, and complete related paperwork.
Receive and process telephone orders promptly to support customer satisfaction and timely delivery.
Navigate to delivery addresses and delivery sites and carry products when required.
Perform basic arithmetic and handle monetary change accurately.