Assistant Manager

Southern Multifoods•Fate, TX

About The Position

The Assistant Manager helps manage restaurant operations and ensures efficiency, quality, customer satisfaction, and adherence to quality, service, cleanliness, and hospitality guidelines. The role includes supporting employee hiring, training, and performance reviews; handling accounting duties and preparing reports for the home office; administering the ACT program; preparing customer orders; and operating kitchen equipment. The Assistant Manager works under general supervision, maintains frequent contact with customers and employees, and supervises Shift Leaders and Team Members when acting as the manager in charge. Job knowledge typically takes eight to eighteen months to develop.

Requirements

High school diploma or GED preferred.
Clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of basic sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and employees and operate the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty, assertiveness, and an aggressive but well-mannered approach.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as part of a team and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction through quick, efficient service and quality products.
Maintain excellence in quality, service, and cleanliness and support a positive, cooperative atmosphere.
Supervise Shift Leaders and Team Members when acting as the manager in charge.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate and maintain knowledge of all kitchen and restaurant equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Work as a team member to provide consistent customer satisfaction through quality, service, and cleanliness.