Assistant Manager

Taco Bell (Southern Multifoods, Inc.) • Greenville, TX

8d

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of restaurant operations. The role supports hiring, training, and employee performance reviews; handles accounting responsibilities and prepares reports for the home office; administers the ACT program; and helps maintain customer satisfaction through quality, service, cleanliness, and hospitality. The position works under general supervision and involves continuous contact with customers and employees. Job training normally takes eight to eighteen months to gain job knowledge.

The Assistant Manager may supervise Shift Leaders and Team Members when acting as the manager in charge (MIC). The work environment may involve extreme temperatures and high noise levels, and the employee may need to work without food or drink during busy periods. Physical demands include standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.

Requirements

• High school diploma or GED preferred.
• Must be clean, neat, and well groomed.
• Good interpersonal communication skills for working with customers and employees.
• Basic understanding of fast-food operations, production procedures, and deployment procedures.
• Ability to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
• Understanding of basic sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
• Ability to follow verbal and written instructions.
• Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
• Good vision to observe store dynamics and operate kitchen equipment safely.
• Honesty.
• Ability to be assertive and aggressive while remaining well mannered.
• Attention to detail and ability to cope with pressure and remain calm in challenging situations.
• Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
• Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
• Good manual dexterity to work rapidly and accurately during rush periods.
• Ability to work as part of a team to provide consistent customer satisfaction through excellent quality, service, and cleanliness.

Nice To Haves

• High school diploma or GED is preferred.

Responsibilities

• Assist with management of all restaurant operations.
• Ensure customer satisfaction by providing quick, efficient service and quality products.
• Promote quality, service, cleanliness, and hospitality standards.
• Help create and maintain a positive, cooperative atmosphere among employees and customers.
• Assist in hiring, training, and reviewing employee performance.
• Perform accounting responsibilities and prepare reports for submission to the home office.
• Administer the ACT program.
• Prepare customer orders quickly, according to specifications, and with high quality.
• Prioritize work by serving customers first, then maintaining the dining room, then the work area.
• Operate and maintain knowledge of all kitchen and restaurant equipment.
• Acknowledge and speak to customers in a friendly and courteous manner when possible.
• Report needed equipment or facility repairs to the Maintenance Department.
• Supervise Shift Leaders and Team Members when acting as the manager in charge.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED