Assistant Manager

Planet Fitness•Brent, FL

About The Position

The Assistant Manager is a full-time position that assists the club manager in overseeing club operations and ensuring an exceptional Judgement Free member experience. The role is heavily involved in team-member onboarding and training, leading the team through task completion, and advancing club priorities and KPI goals. The Assistant Manager models and coaches behaviors that create an excellent member experience and ensures team members have the tools to succeed. The position also performs daily member-service and club-maintenance duties, including greeting members and guests, answering questions and calls, processing membership and retail transactions, conducting prospective-member calls and tours, maintaining clean and safe facilities, and promptly addressing maintenance concerns. The Assistant Manager supports a safe and healthy workplace by following applicable policies and protocols and reporting unsafe conditions or at-risk behaviors.

Requirements

Must be at least 18 years old.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to lift up to 75 pounds.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to bend, twist, and move into different positions to accomplish tasks.
Ability to perform frequent cleaning and sanitizing and to encounter toxic chemicals during a shift.

Nice To Haves

9–12 months of experience in a customer-service environment is preferred.
9–12 months of experience supervising and leading a team is preferred.

Responsibilities

Lead team members in completing assigned tasks safely and efficiently.
Model outstanding member-service behaviors and coach and inspire others to do the same.
Assist in resolving employee concerns.
Provide backup staffing support as needed.
Manage the inventory system for cleaning supplies and order club supplies and retail products.
Track KPIs to identify strengths and opportunities, and develop game plans with the Club Manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members and guests as they enter and exit the club and assist with questions or concerns at check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Make prospective-member calls and conduct tours, assessing membership needs.
Complete retail transactions accurately and drive sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean and sanitized, stocked, and clutter-free according to the cleaning schedule.
Frequently inspect all club areas and promptly address safety, policy, and cleanliness issues.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues with dispensers, faucets, or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.