Assistant Manager

Southern Multifoods•Brownsville, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role focuses on customer satisfaction through quick, efficient service and quality products, while maintaining quality, service, cleanliness, and a positive, cooperative atmosphere among employees and customers. The Assistant Manager works under general supervision and has continuous contact with customers and employees. The job normally requires eight to eighteen months to gain job knowledge. When acting as the manager in charge (MIC), the position supervises Shift Leaders and Team Members.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Ability to be assertive and aggressive while remaining well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work as part of a team to ensure consistent customer satisfaction through quality, service, and cleanliness.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain excellence in quality, service, and cleanliness, and foster a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant equipment, including kitchen equipment.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize workload by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
When acting as MIC, supervise Shift Leaders and Team Members.