Assistant Manager

QUANTUM RESIDENTIAL INC•Eugene, OR

1d•$23 - $23•Onsite

About The Position

The Assistant Manager supports leasing, resident relations, accounting, and day-to-day operations at a residential development. The role converts telephone and walk-in prospects into leases, helps maintain and increase occupancy, communicates with current residents, and supports resident renewals. The Assistant Manager also prepares reports, processes rental payments, maintains records, and assists the on-site manager with daily activities in accordance with Quantum Residential standards. The position assists with marketing and leasing, move-ins, resident service requests, community activities, accounting procedures, and—where applicable—affordable-housing compliance. It reports directly to the on-site manager. In the manager’s absence, the Assistant Manager supervises and schedules maintenance and on-site personnel. The role involves coordination with property management, administrative staff, other developments, vendors, and service providers.

Requirements

High school diploma or GED.
Valid driver’s license and valid liability insurance.
Proficiency in Microsoft Office, particularly email, Word, and Excel.
Knowledge of office management systems and procedures.
Time-management, multitasking, prioritization, attention-to-detail, and problem-solving skills.
Ability to read and interpret emails, utility billings, financial and instructional documents, rental agreements, and procedure manuals.
Ability to calculate discounts, interest, commissions, proportions, and percentages, and perform basic arithmetic using American money and standard measurement units.
Ability to perform the listed physical duties, including frequently lifting or moving up to 25 pounds and rarely moving more than 50 pounds.
Ability to meet changing priorities and deadlines; overtime may be required.

Nice To Haves

Two years of related property-management experience or training is preferred.
Equivalent combination of education and experience may be considered.

Responsibilities

Respond to telephone inquiries, generate prospective resident visits, show apartments, follow up with prospects, and complete lease applications.
Monitor telephone and walk-in traffic using guest cards and traffic logs; walk the model tour route and open models daily to ensure quality presentation.
Conduct required credit and reference checks, obtain lease information, and set up and maintain lease files.
Contact residents who are not currently on lease to encourage retention and renewals.
Conduct move-in inspections and review welcome packets with new residents; maintain legal records and files.
Input daily activity into daily and vacancy reports and assist with resident service requests, problems, and complaints.
Assist with newsletters, promotional flyers, community activities, and events.
Collect, record, and deposit rental payments, application fees, and security deposits; maintain account records and journals and make bank deposits.
Help prepare weekly and monthly reports and legal action for evictions when necessary.
When applicable, assist the manager with regulatory and investor compliance, certifications and recertifications, rent increases, utility allowances, and preparation for audits and inspections.
Maintain office clerical, filing, and record-keeping systems and assist with day-to-day development operations.
In the manager’s absence, supervise and schedule maintenance and on-site personnel.
Perform other tasks as assigned.