About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash control, customer relations, staffing, paperwork, food management, scheduling, store cleanliness, marketing, and profitability. The role requires setting an example for the crew, following all company policies and procedures, and ensuring team members do the same. Assistant Managers also perform general store-team duties, including operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Training and orientation are provided on the job. The work involves communicating with customers and coworkers in person and by phone, entering orders using a keyboard or touchscreen, and handling routine store tasks. Delivery duties include driving within the designated area and bringing orders to customers. The position may involve working in varying temperatures and weather, exposure to food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts, as well as physical tasks such as standing, walking, lifting, carrying, pushing, climbing, bending, reaching, and handling equipment.

Requirements

  • Ability to use judgment, perform basic math, and multitask.
  • Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers.
  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination and eye-hand coordination to make precise movements quickly and accurately.
  • Ability to enter orders using a computer keyboard or touchscreen.
  • Navigational skills to read maps and locate addresses in the delivery area.
  • Ability to navigate adverse terrain, including multistory buildings, private homes, and other delivery sites while carrying products.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to meet the physical requirements of the role, including lifting and carrying deliveries and supplies weighing up to 50 pounds.

Responsibilities

  • Oversee all activities and operations during the assigned shift.
  • Manage cost controls, inventory control, and cash control.
  • Maintain customer relations and provide great customer service.
  • Handle staffing and paperwork.
  • Manage food and work to a schedule.
  • Maintain the store's image, cleanliness, and adherence to standards.
  • Support marketing and store profitability.
  • Set an example for crew members and follow company policies and procedures.
  • Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers.
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