About The Position

The Assistant Manager is responsible for everything that happens during an assigned shift, including staffing, paperwork, cost and cash controls, inventory, food management, customer relations, store cleanliness, marketing, profitability, and adherence to company policies and standards. The role requires setting a strong example for the crew, working to a schedule, and maintaining excellent customer service, attendance, and punctuality. On-the-job orientation and training are provided. The position also involves general store team-member duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Delivery-related duties may include delivering products by car, delivering flyers and door hangers, and navigating delivery locations. Work conditions include exposure to varying weather, changing temperatures, food odors, cornmeal dust, cramped spaces, hot oven surfaces and tools, sharp edges, and moving mechanical parts. The work involves extended standing and frequent walking, lifting and carrying supplies weighing up to 50 pounds, pushing or pulling trays, occasional stair or ladder climbing, bending, crouching, reaching, driving, and continuous use of the hands.

Requirements

  • Ability to use judgment, perform basic math, and multitask.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make decisions.
  • Ability to understand and give correct written instructions and communicate verbally with customers and coworkers.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination and eye-hand coordination to make precise movements quickly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to read maps and locate addresses within the delivery area.
  • Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery locations while carrying products.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for deliveries.
  • Ability to meet the listed physical demands, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, reaching, and driving.

Responsibilities

  • Oversee everything that happens during the assigned shift.
  • Manage staffing, paperwork, cost controls, cash control, inventory, food management, and customer relations.
  • Set an example for the crew and ensure company policies and procedures are followed.
  • Work to a schedule and maintain standards for store image, customer service, attendance, punctuality, cleanliness, marketing, and profitability.
  • Operate store equipment, stock ingredients, prepare products, process telephone orders, take inventory, complete paperwork, and clean equipment and the facility.
  • Deliver products by car within the designated delivery area and deliver flyers and door hangers.
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