Assistant Manager

Sonny’s BBQ•Lakeland, FL

2d•$48,000 - $53,000

About The Position

The Assistant Manager supports restaurant operations at an ACGBBQ, LLC. licensed Sonny’s BBQ franchise location, helping deliver the guest experience associated with Sonny’s. The role assists with hiring, training, development, scheduling, and evaluation of hourly team members; maintains a safe, professional, and engaging workplace; and serves as a resource for team members. The Assistant Manager sets expectations, monitors performance, addresses immediate store needs, ensures exceptional guest service, and implements company policies and procedures. The position requires at least 45 hours per week, flexibility for a 50-hour workweek, and additional hours when required by peak seasons or business needs. The Assistant Manager reports information to the General Manager and performs other duties as assigned.

Requirements

At least two years of restaurant management experience.
Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of guests or restaurant employees.
Excellent interpersonal skills.
Strong time management skills.
Solid reading, writing, and mathematical skills.
Proficiency using computers, including Microsoft Office programs.
Ability to work at least 45 hours per week and flexibility for a 50-hour workweek, with additional hours during peak seasons or as business needs require.
Ability to regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 75 pounds.

Responsibilities

Assist with hiring, training, developing, scheduling, and evaluating hourly team members.
Ensure the restaurant provides a safe, professional, and engaging atmosphere.
Address hourly team members’ individual needs and concerns as a go-to resource.
Set clear benchmarks and expectations so each shift runs smoothly.
Follow up and communicate with hourly team members to ensure their performance meets company expectations.
Respond to immediate store needs.
Ensure every guest receives exceptional service and a memorable experience.
Execute store operations policies, procedures, and programs, and ensure others follow them.
Report information to the General Manager through plans of action, AORs, goals, and similar updates.
Perform other duties as assigned.