Assistant Manager

Pet Supermarket•Miami, FL

About The Position

The Assistant Store Manager partners with the Store Manager to coach the store team and deliver an excellent, consistent shopping experience for customers and their pets. The role supports communicating the company’s vision, values, and priorities, safeguards pet well-being, and contributes to store success by following operational standards and achieving sales goals. The Assistant Store Manager follows and enforces company policies and procedures communicated by the Sunrise Store Support Office. The role supports sales, customer service, store operations, inventory management, talent development, hiring, training, and community relationships. It includes monitoring store performance and responding to business needs throughout the day or shift. The position is primarily based on the selling floor in a temperature-stable environment and involves standing, moving around, customer and employee communication, and physical tasks. The employee may occasionally work alone and may encounter accidental pet injuries, slips, trips, falls, or lifting-related strains and sprains. Access to company, customer, and personnel information requires maintaining confidentiality.

Requirements

At least 2 years of experience in a retail management role.
Enjoy working with and around animals.
Ability to work a flexible schedule including mornings, evenings, weekends, and/or holidays.
Ability to work a rotating schedule that includes two closing shifts per week, one full weekend (Saturday and Sunday) every period, Saturday or Sunday each week, and one full weekend off every period if coverage permits.
Valid driver’s license.
Access to a motor vehicle.
Ability to perform physical work involving standing or moving around the selling floor, bending, reaching, kneeling, stooping, typing, data entry, and monitoring with vision.
Ability to lift up to 55 pounds several times throughout a shift; the description also states lifting up to 40 pounds among the physical demands.
Ability to maintain open communication and use active listening when communicating with customers and employees.
Ability to observe merchandising and manage inventory ordering, which may require sustained mental concentration.

Nice To Haves

College degree.

Responsibilities

Assist in driving sales, service, and customer experience initiatives to achieve sales, KPIs, and other store performance goals.
Monitor customer service and selling practices, ensure employees interact professionally with customers, resolve customer complaints, and direct work as needed.
Recognize and celebrate team efforts and accomplishments while maintaining a professional demeanor and positive attitude.
Maintain a safe, clean store environment and the cleanliness and well-being of livestock, including animal care and feeding.
Protect tangible and intangible company assets.
Motivate, coach, develop, and performance-manage teams to deliver the expected customer experience and selling model.
Review store communications, distribute information to employees as appropriate, and ensure required actions are completed.
Ensure company values are upheld and accurately represented in the store.
Maintain and sustain brand standards and operational excellence.
Maintain the fish system, including inventory, ordering, and budget adherence.
Assist the Store Manager with ordering inventory within budget and at levels appropriate to drive sales.
Partner with the Store Manager to ensure physical inventories are accurate and shrink goals are met.
Build a team-oriented environment through customer-service role plays and in-store contests.
Support the Store Manager in managing labor hours to meet customer needs and complete required operational compliance tasks.
Support training plans, new-hire checklists, sales techniques, and new-product launches.
Support day-to-day task assignments and train and develop store associates for future success.
Partner with the Store Manager to address performance-management concerns and timely course-correct team performance.
Assist with hiring, maintain a proactive staffing plan and talent pipeline, and coordinate pre-screening, interviews, reference checks, and candidate interviews as needed.
Partner with the Store Manager to plan and execute community events and develop mutually beneficial relationships with rescue agencies.
Monitor store business throughout the day or shift and respond to business needs.
Maintain confidentiality of business, customer, personnel, and other company information.
Maintain open communication with customers, employees, and upper management, and access, input, and retrieve information using the computer system.