Assistant Manager

Planet Fitness - Portland ME Group•Falmouth, ME

About The Position

The Assistant Club Manager assists the Club Manager in performing their duties and helps provide superior customer service to Planet Fitness members, prospective members, and guests. The role supports a friendly, clean, welcoming club and an exceptional “Judgement Free” experience. It involves leading and developing the club team, managing staffing and personnel processes, handling front-desk and membership activities, overseeing facility cleanliness and maintenance, and supporting club operations and safety.

Requirements

Superior customer service skills, preferably in the fitness industry.
Exceptional leadership, diplomacy, and listening skills.
Basic computer proficiency, including Microsoft Suite.
Hardworking, enthusiastic, and energetic disposition.
Strong problem-resolution skills.
Must be at least 18 years old.
Must be punctual.
Must be able to be constantly on call on an immediate, as-needed basis.
Frequent physical activity is required.

Nice To Haves

Current CPR certification is recommended.

Responsibilities

Create a positive and motivating culture within the club and among Team Members.
Maintain a friendly, welcoming atmosphere and ensure staff provide superior customer service.
Recruit, hire, train, and develop a high-performing club team.
Complete payroll functions, including running reports, submitting payroll, and approving time cards.
Follow policies and procedures in the employee handbook.
Obtain Regional Manager permission before purchasing retail goods or cleaning supplies.
Schedule the team and ensure all shifts are covered.
Train and coach direct reports, hold them accountable, and ensure adherence to company values and goals.
Administer and process new-hire and ongoing personnel paperwork.
Resolve employee issues, escalating appropriate matters to upper management.
Maintain employee files in accordance with state regulations and prepare HR-related forms.
Obtain written Regional Manager approval for overtime requests and submit written raise requests when applicable.
Manage disciplinary and termination activities and complete monthly and annual team evaluations.
Protect the integrity and security of staff files and sensitive company documents.
Answer phones, check members into the system, sign up new members, and give tours to prospective members.
Use computer systems to complete membership-related functions.
Explain and promote PE@PF fitness instruction classes to members.
Ensure staff know about and are trained on marketing promotions.
Handle member requests, issues, and questions; exceed minimum daily statistics and track statistics and reports.
Maintain accurate daily balance sheets, complete daily bank deposits, and authorize refunds.
Oversee facility cleanliness and maintenance and ensure the safety of employees, members, and club property.
Identify and promptly communicate equipment repair needs and manage the cleaning-supply inventory system.
Assess and assist with emergency medical situations, submit official accident reports to the Regional Manager, and follow up with the member within three days.
Ensure prompt gym opening and closing when applicable, provide backup for absent employees, and maintain the club to a BER standard of 90% or higher.
Act as a brand ambassador by leading a judgment-free lifestyle and manage the retail-goods inventory system.