Assistant Manager

J.Crew•North Wales, PA

7d•$18 - $22

About The Position

As an Assistant Manager, you are part of the leadership team and help drive profitability through genuine customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to the sales team to maximize performance, and collaborate with the leadership team to adapt strategies for business success and provide smooth operational support. You support the Store Director and Associate Store Manager in impacting business results across the brand, and own a designated division of responsibility such as Visual Merchandising, Operations, HR, or Service & Selling. The role involves managing store operations, systems, and technology; supporting recruiting, training, and development as needed; fostering a collaborative work environment; and keeping the team on track to exceed goals and deliver best-in-class customer service. You also lead product fit sessions, develop community engagement ideas and events, and step into different sales-floor roles as needed. The position requires 1–2 years of retail management experience with a similar scope, flexibility to work nights, weekends, and holidays, and the ability to bend, reach, stretch, lift, carry, and move at least 40 pounds (18 kilos). The listed hourly range is $17.75–$22.30. Benefits and perks may depend on work location, employment type, and eligibility.

Requirements

1–2 years of retail management experience with a similar scope.
Passionately support the brand, customers, and teams.
Stay current with fashion trends and industry developments.
Demonstrate teamwork, flexibility, and courtesy while executing tasks.
Champion new ideas and demonstrate strong problem-solving skills while navigating uncertainty.
Have scheduling flexibility, including nights, weekends, and holidays.
Be able to bend, reach, and stretch for products and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

Support the Store Director and Associate Store Manager in impacting business results and maximizing profitability.
Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
Manage store operations, systems, and technology while ensuring accountability.
Assist with recruiting, training, and development efforts as needed.
Partner with the Store Director and Associate Store Manager to foster a collaborative working environment.
Keep the team on track to exceed goals and provide best-in-class customer service.
Lead fit sessions to build associates’ product knowledge and strengthen customer connections.
Develop innovative ways to engage the community and build loyalty through events.
Step into a variety of roles on the sales floor as needed.
Provide immediate feedback and coaching to the sales team to maximize performance.