Assistant Manager

JCrew • Kingston, NY

1d

About The Position

As an Assistant Manager, you are part of the leadership team and help drive profitability through genuine customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to the sales team to maximize performance, and collaborate with the leadership team to adapt strategies for business success and provide smooth operational support as needed.

You support the Store Director and Associate Store Manager in impacting business results across the brand while maximizing profitability. You own an assigned division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling. The role involves managing store operations, systems, and technology; supporting recruiting, training, and development; fostering a collaborative environment; and helping the team exceed goals and deliver excellent customer service. You may lead fit sessions, develop community-engagement ideas and events, and step into different sales-floor roles when needed.

The position requires scheduling flexibility, including nights, weekends, and holidays, and the ability to bend, reach, stretch, and lift, carry, and move at least 40 pounds (18 kilos). The listed hourly range is $19.50–$24.35. The posting describes both part-time and full-time perks; it does not specify which employment schedule applies to this particular opening.

Requirements

• 1–2 years of retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy while completing tasks.
• Champion new ideas and demonstrate strong problem-solving skills while navigating uncertainty.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Be able to bend, reach, and stretch for products and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director and Associate Store Manager in impacting business results and maximizing profitability.
• Own an assigned division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training, and development efforts as needed.
• Help create a collaborative working environment for associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions to increase associates’ product knowledge and support authentic customer connections.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor as needed.
• Provide immediate feedback and coaching to the sales team to maximize performance.

Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Entertainment, travel, fitness, and mobile technology discounts
• 401(k) plan with company matching donations
• Medical and prescription coverage
• Competitive paid time off (PTO) plan, including paid holidays
• Dental, vision, and life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed