Assistant Manager

Regal Theatres•Charlotte, NC

About The Position

The Assistant Manager is an hourly employee responsible for operating and supervising a theatre and its employees, and representing Regal in a manner consistent with the company’s mission statement and policies. The role includes hands-on theatre operations, employee supervision, guest service, financial accountability, inventory and cost control, facility maintenance, and film scheduling and promotion. The Assistant Manager works under the direction of the General Manager or other senior management, including with regard to certain employee and disciplinary decisions. The position requires a high school diploma or equivalent (unless the candidate is currently a high school student) and qualifying supervisory or theatre experience, or an approved demonstration of leadership potential. Alcohol-service duties, where applicable, require meeting legal age requirements and completing required local training and Regal’s Responsible Beverage Server training. The employee must be able to perform the essential duties, with reasonable accommodations where applicable.

Requirements

High school diploma or equivalent, unless currently a high school student.
At least three months of supervisory experience, or six months of theatre experience with completion of the Cast Certification Program, or a combination thereof; alternatively, leadership or management potential demonstrated to theatre management, subject to VP approval.
If assigned alcohol-selling or serving duties, be of legal age under applicable state or local law, complete legally required training and certification, and complete Regal Responsible Beverage Server training on Regal Online University.
Good public-speaking skills and effective oral and written communication with employees, vendors, and corporate staff; ability to listen, respond clearly, and explain information.
Ability to calculate accurately and quickly and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate alternatives, reach evidence-based conclusions, recommend solutions, act with minimal supervision, and perform under pressure or opposition.
Experience with PC platforms and basic office programs such as email, word processing, and spreadsheets; ability to operate copiers and other office equipment, use filing systems, and maintain attention to detail.
Dexterity with tools and equipment and ability to perform mechanical tasks as needed.
Ability to interact effectively with customers, the public, and coworkers, show sensitivity to others, establish goals, budget time, and set priorities.
Ability to meet the physical demands of the role, including regularly lifting up to 60 pounds and performing the listed standing, walking, sitting, hand-use, reaching, communication, climbing or balancing, and bending or floor-level movements.

Responsibilities

Maintain regular and consistent attendance and uphold and administer theatre policies.
Train, develop, coach, and supervise non-management employees; perform staff positions as required.
Operate theatre projection and audio-visual equipment, including film handling, and perform required maintenance; maintain working knowledge of booth and projection systems, programming, TMS operation, and related skills.
Ensure applicable alcohol certifications and training remain current.
Monitor risk management, including employee and patron safety, loss prevention, emergencies, and the handling, reporting, and investigation of accidents.
Ensure guest satisfaction.
Count, deposit, and reconcile daily receipts, including cash, cards, coupons, gift cards, checks, discount tickets, and other applicable forms of payment or accountability.
Follow the dress code and review and understand the ROM; complete or be in the process of completing the management certification program.
Interview, hire, schedule, coach, counsel, and suspend cast members with oversight from the General Manager or senior management; terminate employees only after conferring with the Human Resources Manager.
Administer applicable paperwork and uphold company Human Resources policies.
Control costs and direct operating expenses; purchase and order concession, café, and other operational supplies; oversee inventory and auditing processes.
Supervise theatre and grounds maintenance, perform minor repairs, and obtain qualified personnel for major maintenance concerns.
Market and promote feature film engagements, schedule movie show times, and deliver show times promptly to appropriate channels.
Read and understand required training materials, including materials covering sexual harassment and discrimination.
Perform additional duties assigned by the General Manager or other senior manager.
Train and coach employees; plan, assign, and direct work; appraise performance; reward employees; address complaints and resolve problems; and, under senior management direction, discipline employees.
As directed by the General Manager, interview and hire employees.