Assistant Manager(04223) - 540 E. Constance Rd.

Domino's Franchise•Suffolk, VA

11h

About The Position

The Assistant Manager is responsible for the results and day-to-day operations of assigned Domino’s Pizza stores. The role ensures food, labor, service, budget, staffing, training, maintenance, safety, security, product, and operational standards are met. The position includes reviewing profit and loss with a direct supervisor monthly, maintaining accountability and accurate records, implementing new products and ideas, and ensuring stores meet or exceed minimum TIPS and Domino’s Pizza standards and operate at a minimum four-star level. The position requires a minimum 50-hour work week, one day off, and one on-call day. The Assistant Manager must ensure that store-level reports and paperwork are accurate and submitted on time; conduct monthly inventory checks at each store; perform self OERs during the first week of each period and make appropriate corrections; complete evaluations and raises as needed; and ensure systems checklists and visit books are in place and used. The role also oversees proper preparation and delivery of school lunches. All team members are expected to provide polite, courteous, helpful, and knowledgeable customer service; follow Domino’s customer WOW steps; maintain a professional image; and comply with product preparation, food-safety, delivery, cash-handling, and security procedures. Drivers must complete Safe Delivery CBT, maintain clean and presentable vehicles, carry coin change, and follow delivery routing and customer-change procedures. Pizza makers must wash their hands before preparing products and follow required preparation procedures.

Requirements

Minimum 50-hour work week, with one day off and one on-call day.
Knowledge of product and operational standards.
Ability to ensure accurate, detailed accountability and maintain required paperwork and records.
Drivers must complete Safe Delivery CBT.
Employees must follow food-preparation, customer-service, cash-handling, delivery, safety, and security procedures.

Responsibilities

Be responsible for results in assigned stores.
Ensure food, labor, and service goals are within target.
Review profit and loss with the direct supervisor each month.
Ensure stores meet or exceed minimum TIPS and Domino’s Pizza standards and operate at a minimum four-star level.
Ensure stores are staffed and all team members are trained.
Maintain repair and maintenance of all stores.
Ensure new products and ideas are implemented seamlessly.
Perform self OERs during the first week of each period and make appropriate corrections.
Complete evaluations and raises as needed, complete paperwork, and notify the D.O.
Follow through on assignments and ensure reports and paperwork are submitted on time.
Ensure store-level reports and paperwork are complete and accurate.
Ensure product and operational standards are followed.
Ensure safety and security procedures are followed and equipment is in working order.
Maintain store budgets.
Ensure school lunches are prepared and delivered within the standards required by the school.
Provide accurate, detailed accountability and maintain a paper trail.
Ensure equipment is available and used correctly.
Perform inventory checks at each store every month.
Ensure systems checklists and visit books are in place and used.
Ensure customers are served politely and courteously, with helpful and knowledgeable menu assistance.
Ensure customer WOW steps are demonstrated: apologize, give customers what they want, and give them something extra.
Ensure orders are repeated for accuracy and the customer’s name and address are confirmed.
Ensure pizza makers count pepperoni and ham on every order, regardless of the topping amount ordered, and do not clear pizzas before they are ready to be placed in the oven.
Ensure pizza makers wash their hands before making products and use only proper product procedures.
Ensure drivers complete Safe Delivery CBT, carry $1 in coin change on every delivery, say “Let me get your change” on every order, keep vehicles neat and clean, and are not routed or checked in early from deliveries.
Ensure employees do not carry more than $20 while on the clock, including personal money, and do not carry pocket knives or weapons while working.