Customer Service Rep(04223) - 540 E. Constance Rd.
About The Position
The Customer Service Rep is expected to provide polite, courteous, helpful, and knowledgeable service to phone and carryout customers, following Domino’s Pizza performance standards. The role includes demonstrating the customer WOW steps: apologize, give the customer what they want, and give them something extra. Employees must repeat every order for accuracy and confirm the customer’s name and address. The posting also lists operational and safety standards for team members, pizza makers, and drivers. These include following proper product procedures, washing hands before making products, counting pepperoni and ham on every order, and not clearing pizzas before they are ready for the oven. Driver-related standards include keeping vehicles neat and clean, carrying $1 in coin change on every delivery, saying “Let me get your change” on every order, not being routed or checked in early from deliveries, and completing Safe Delivery CBT. Employees may not carry more than $20 while on the clock or have a pocket knife or other weapon while working.
Requirements
- Be polite and courteous when assisting customers.
- Be helpful and knowledgeable about the menu.
- Maintain the required personal appearance.
- Follow the specified customer WOW steps and operational procedures.
- Follow the stated workplace safety and cash-carrying rules.
Responsibilities
- Answer phone calls and assist carryout customers politely and courteously.
- Be helpful and knowledgeable about the menu.
- Meet the required personal appearance standards.
- Demonstrate the customer WOW steps: apologize, give customers what they want, and give them something extra.
- Repeat every order for accuracy and confirm the customer's name and address.
- Follow proper procedures for preparing products and wash hands before making products.
- Count pepperoni and ham on every order, regardless of the topping amount ordered.
- Do not clear pizzas before they are ready to be placed in the oven.
- For deliveries, carry $1 in coin change and say “Let me get your change” on every order.
- Keep driver vehicles neat, clean, and presenting a positive image while working.
- Do not route drivers early or check them in early from deliveries.
- Complete Safe Delivery CBT if working as a driver.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
