Perry - Retail Thrift Store Assistant Manager

Goodwill Industries of Gr. Cleveland & East Central Ohio•Canton, OH

18d•Onsite

About The Position

The Assistant Manager helps lead Goodwill Industries of Greater Cleveland & East Central Ohio’s retail thrift store in Perry Township, Ohio. The role supports the Store Manager with day-to-day operations, develops the store’s reputation as a community partner, and helps steward donations and the environment while providing high-quality goods and maintaining an inclusive and equitable workplace. The Assistant Manager runs the store in the Store Manager’s absence and helps create a supportive, team-focused work environment.

Requirements

Two or more years of management experience, or at least six months as a Goodwill team leader.
Retail sales experience or demonstrated potential for management.
Strong interpersonal, communication, organization, and time-management skills.
Good judgment and problem-solving skills.
Knowledge of merchandise such as name brands, antiques, vintage items, and collectibles.
Ability to identify different shades and tones of color.
Computer experience.
First aid and CPR certification required; certification may be obtained after hire.
High school diploma or GED.
Valid driver’s license and auto insurance.
Ability to work nights, weekends, and some holidays.
Background check required.

Responsibilities

Run daily store operations and schedule staff.
Supervise the collection, processing, and pricing of donated goods.
Run the store in the Store Manager’s absence.
Work with the Store Manager to recruit, coach, and evaluate team members, and ensure HR paperwork is completed on time.
Approve time worked and manage employee attendance using agency software.
Manage cash operations, including daily counts and over/short reconciliation; handle customer disputes and exchanges.
Supervise backroom warehouse management and planning.
Lead the team in following safety, retail, and security policies and CARF standards.
Handle day-to-day employee relations and partner with HR when needed.
Review retail reports to evaluate performance and drive growth.
Lead production goals and the “You Changed a Life” campaign.
Build a positive, team-focused work culture.

Benefits

Bonus incentive plan.
Daily Pay.
Generous paid time off.
Retirement planning with company match.
Employee Assistance Program.
Employee discount.
Medical, dental, and vision benefits at a fraction of the premium cost for full-time employees.
Short-term and long-term disability insurance at no cost for full-time employees.
Life insurance at no cost for full-time employees.
Paid holidays for full-time employees.