Full Time Assistant Manager - Build-A-Bear ADVENTURE

Store•Chesterfield, MO

4d•Onsite

About The Position

The Assistant Workshop Manager supports the Chief Workshop Manager in all aspects of store operations. The role helps ensure excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies while maintaining a positive experience for Guests and associates. The Assistant Workshop Manager leads scheduled shifts, supports staffing and team development, drives sales, maintains merchandising and operational standards, oversees inventory processes, and helps resolve Guest issues. Performance is measured against annual store objectives and corporate goals, including financial results, Guest and associate experience, talent management, operational execution, team collaboration, communication, and stakeholder feedback. Supervisors may assign additional appropriate functions and requirements. This description does not create or alter an employment contract or at-will employment status.

Requirements

At least 2 years of store management experience, with a successful history in a customer-centric business; specialty retail experience is preferred.
High school diploma.
Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for at least eight hours a day.
Ability to lift more than 25 pounds.
Demonstrated ability to exercise common sense and sound judgment, including in ambiguous situations.
Ability to work in a dynamic and changing environment while remaining calm under pressure.

Nice To Haves

2–4 years of store management experience in a customer-centric business; specialty retail experience is preferred.
Associate’s degree or higher in business, management, or a related field.
Thrives in a high-engagement Guest experience environment; balances creativity and fun with accountability; connects with and inspires others; shows initiative and self-direction; unites teams; leads with a confident, engaging style; and maintains a positive outlook in challenging circumstances.

Responsibilities

Assist the Chief Workshop Manager in assigning associates’ daily work, managing break schedules, and setting task priorities.
Assist with hiring and promotion decisions by providing feedback and recommendations on applicant selection and staff advancement.
Lead and inspire the team during scheduled shifts while enforcing and following company policies, procedures, and standards.
Identify and promptly communicate possible policy violations to the Chief Workshop Manager and/or District Manager.
Recommend disciplinary actions and assist in delivering corrective actions for policy violations.
Drive sales as Floor Leader by coaching Bear Builders, creating an Experience First Guest experience, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed targets.
Ensure merchandising displays and layouts follow brand standards and create an inviting, cohesive store environment.
Use independent judgment to maintain operational efficiency and store safety and to resolve Guest issues.
Oversee inventory processes, including receiving, stocking, and inventory counts.
Help build and develop a high-performing team that consistently delivers an exceptional Guest experience.
Work toward annual store objectives and corporate goals, including financial objectives, talent management, operational standards, and team collaboration and performance.