Black Bear Assistant Manager

Joplin 44 Petro•Joplin, MO

2d•Onsite

About The Position

The Assistant Manager at Black Bear Diner supports the General Manager and oversees diner operations to meet objectives for sales, costs, and profitability. The role may lead shifts independently when the General Manager is not present. It is responsible for maintaining fast, friendly guest service and delivering high-quality food accurately and on time, consistent with diner standards. The Assistant Manager helps maintain appropriate staffing by interviewing, hiring with General Manager approval, training, coaching, and developing Team Members. The role ensures front- and back-of-house operations are prepared and staffed, fills coverage gaps as needed, and ensures opening and closing duties are completed accurately and promptly. It also supports operational, administrative, financial, food-safety, regulatory, maintenance, and local marketing responsibilities. This is an on-site position. The schedule requires at least 45 hours per week, flexibility to work days and evenings as business needs require (mainly evenings), and availability for nights, weekends, and holidays. The employee must be willing to travel for training.

Requirements

At least 2 years of full-service restaurant management experience.
High school diploma or GED.
ServSafe certification.
Must be at least 21 years old to be a Diner Manager.
Valid driver's license and current car insurance.
Excellent written and oral communication skills, including listening to understand differing viewpoints, influencing others, and presenting information clearly and concisely.
Understanding of profit and loss analysis, cash controls, labor analysis, yields, and theoretical versus actual food costs.
Ability to solve complex food-service problems and exercise sound judgment.
Ability to adjust to changing demands, shifting priorities, and rapid change, and to work a variety of shifts and times of day.
Leadership skills including developing others, applying customer feedback, improving processes and services, gaining commitment, mobilizing people, and using delegated authority.
Proficiency with computer-based systems, Excel, Word, and the Internet.
Ability to work at least 45 hours per week and travel for training.
Availability to work days and evenings as business needs require, mainly evenings, and flexible hours including nights, weekends, and holidays.
Ability to pass required background check and drug-test criteria, subject to applicable state law.
Comply with company appearance and uniform standards.
Physical ability to exert up to 60 pounds of force, carry products and boxes weighing up to 60 pounds, climb ladders to the roof, and perform the listed standing, lifting, kneeling, reaching, stooping, pushing, and product-handling tasks.
Visual and auditory senses required.
Ability to work in conditions involving temperature changes, periods of extreme cold below 32 degrees, moving mechanical parts, electrical current, high heat, chemicals, fumes, odors, dust, mists, gases, or poor ventilation.

Nice To Haves

Some college.
Previous restaurant experience.

Responsibilities

Ensure guest service complies with Black Bear Diner standards.
Ensure food is prepared, cooked, and plated according to company standards and proper procedures.
Purchase food from authorized sources using required company procedures.
Monitor utilities, supplies, and other cost categories to minimize costs.
Analyze profit and loss statements and take appropriate corrective action.
Control diner inventory using the established inventory system.
Perform management and administrative responsibilities assigned by the Diner General Manager.
Follow approved labor guidelines; develop and post schedules before the work week begins and adjust labor to changes in sales volume.
Ensure food-safety practices comply with company standards and local Health Department regulations.
Interview and hire Team Members, obtaining approval for promotions and employee-status changes.
Process payroll and maintain applicant tracking in accordance with federal requirements.
Help achieve financial objectives for sales, food costs, labor costs, and other controllable costs.
Protect cash and company assets by following company control procedures.
Monitor guest satisfaction on the floor, guide staff, and fill in as needed during peak hours.
Use a preventive maintenance system and ensure buildings and equipment receive needed repairs.
Establish and follow up on cleaning procedures to maintain company housekeeping standards.
Lead staff and supervisors to promote efficiency and high morale while complying with employment regulations.
Ensure compliance with regulatory agencies concerning worker safety, alcoholic beverage sales, and other applicable matters.
Develop, plan, and implement Local Store Marketing initiatives.
Interview, train, coach, and develop Team Members; maintain staffing levels and arrange coverage when needed.
Complete front- and back-of-house opening and closing duties in a timely and accurate manner.
Lead shifts independently when the General Manager is absent.
Travel for training as required.