Black Bear Assistant Manager

TRUCKSTOP DISTRIBUTORS•Joplin, MO

3d•$20 - $25•Onsite

About The Position

The Assistant Manager is the General Manager’s right-hand person and helps oversee planning, organization, training, and leadership to meet sales, cost, and profitability objectives. The role may lead shifts without a General Manager present. It ensures guests receive fast, friendly service and high-quality food prepared and delivered accurately and on time, in accordance with Black Bear Diner standards. The Assistant Manager supports staffing by interviewing, hiring with General Manager approval, training, scheduling, and ensuring each shift is covered. The role develops Team Members through feedback and coaching, maintains front- and back-of-house operations, and ensures opening and closing duties are completed accurately and on time. It also handles assigned management and administrative duties and builds positive working relationships with Team Members. The position requires at least 45 hours per week, primarily evenings, and willingness to work days, evenings, weekends, and holidays as business needs require. The Assistant Manager must be willing to travel for training. This is an on-site position.

Requirements

At least 2 years of full-service restaurant management experience.
High school diploma or GED.
Must be ServSafe certified.
Must be at least 21 years old to be a Diner Manager.
Excellent written and oral communication skills, including listening to understand others, influencing others to gain commitment, and presenting information clearly and concisely.
Understanding of profit and loss analysis, cash controls, labor analysis, yields, and theoretical versus actual food costs.
Ability to solve problems involving complex food-service issues and exercise sound judgment.
Ability to adjust to multiple demands, shifting priorities, and rapid change, and to work a variety of shifts and times of day.
Leadership ability, including developing others, applying customer feedback, improving processes and services, gaining commitment, and mobilizing people to act.
Proficiency with computer-based systems, Excel, Word, and the Internet.
Valid driver’s license and current car insurance.
Must pass required background check and drug-test criteria, subject to applicable law.
Must comply with company appearance and uniform standards.
Must be willing to work at least 45 hours per week, work days and evenings as business needs require, and travel for training.
Ability to work flexible hours, including nights, weekends, and holidays.
Ability to exert up to 60 pounds of force and perform the physical tasks described in the posting.
Visual and auditory senses required.

Nice To Haves

Some college preferred.
Previous restaurant experience desirable.

Responsibilities

Ensure guest service meets Black Bear Diner standards.
Ensure food is prepared, cooked, and plated according to company standards and proper procedures.
Purchase food from authorized sources using company-required procedures.
Monitor utilities, supplies, and other cost categories; analyze profit and loss statements and take corrective action as appropriate.
Control diner inventory using the established inventory system.
Perform management and administrative responsibilities assigned by the Diner General Manager.
Use approved labor guidelines; develop and post labor schedules in advance and adjust staffing to changes in sales volume.
Ensure food safety practices comply with company standards and local Health Department regulations.
Interview and hire Team Members, obtain approval for promotions and employee-status changes, process payroll, and maintain applicant tracking as required by federal requirements.
Assist in meeting financial objectives for sales, food cost, labor cost, and other controllable costs.
Protect cash and company assets by following company control procedures.
Work on the floor to monitor guest satisfaction, guide staff, and fill in as needed during peak hours.
Use the preventive maintenance system and ensure buildings and equipment are adequately repaired.
Establish and follow cleaning procedures to maintain company housekeeping standards.
Lead staff and supervisors to promote efficiency and high morale while complying with employment regulations.
Ensure compliance with other regulatory agencies, including requirements related to worker safety and alcoholic beverage sales.
Develop, plan, and implement Local Store Marketing initiatives.
Ensure the shift is fully staffed and call in Team Members when coverage gaps arise.
Coach and develop Team Members throughout shifts and ensure front- and back-of-house opening and closing duties are completed accurately and on time.