Assistant Manager

Planet Fitness•Kingston, NY

About The Position

The Assistant Manager is a full-time position that assists the Club Manager in overseeing club operations and ensuring an exceptional Judgement Free member experience. The role supports team-member onboarding and training, leads team members through assigned tasks, and helps drive club priorities and KPI goals. The Assistant Manager models and coaches behaviors that create a welcoming member experience and ensures team members have the tools they need to succeed. The position also includes member-facing service and sales duties, maintaining clean and safe club facilities, and supporting the Club Manager with staffing, hiring, and operational needs. The hourly pay range is $18.00 to $21.00. Planet Fitness offers a range of benefits, some of which are available only to full-time employees.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals and frequently clean and sanitize equipment and facilities.
Ability to bend, twist, and move into different positions to complete tasks.

Nice To Haves

9–12 months of experience in a customer service environment is preferred.
9–12 months of experience supervising and leading a team is preferred.

Responsibilities

Lead team members in completing assigned tasks safely and efficiently.
Model outstanding member-service behaviors and coach and inspire team members to do the same.
Assist in resolving employee concerns and provide backup staffing support as needed.
Manage inventory for cleaning supplies and order club supplies and retail products.
Track KPIs, identify strengths and opportunities, and develop action plans with the Club Manager.
Support the Club Manager with hiring and onboarding team members.
Assess and assist in emergency situations.
Greet members and guests as they enter and leave the club and help with questions or check-in concerns.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager when needed.
Answer phones and assist callers with inquiries.
Process membership sign-ups, contact and billing information updates, cancellations, unpaid balances, and membership transfers.
Conduct prospective-member calls and tours and assess membership needs.
Execute retail transactions accurately and support sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently inspect club areas and promptly address safety, policy, and cleanliness issues.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and work safely.