Assistant Manager - Retail Spanish Bilingual

Cellco Partnership•North Miami, FL

3d•Onsite

About The Position

The Assistant Manager leads a Verizon retail store sales team, develops sales specialists, and helps deliver exceptional customer experiences. The role drives sales targets, financial performance, and merchandising standards while ensuring customers feel good about Verizon’s brand, products, and services. The Assistant Manager resolves customer issues, assists with transactions, coaches employees, manages store operations and inventory, and completes opening and closing activities. This is an onsite role with 40 scheduled weekly hours. The position requires bilingual English and Spanish and willingness to work evenings, weekends, holidays, and additional shifts when needed.

Requirements

An associate’s degree or two or more years of work experience.
Three or more years of relevant experience, demonstrated through work experience and/or military experience.
Bilingual English and Spanish.
Willingness to work evenings, weekends, and holidays.
Willingness to work additional shifts when necessary, typically during summer, November through December, and/or peak vacation periods.
Confident leadership, collaboration, customer engagement, and ability to inspire team members.
Ability to drive results, exercise good judgment, and provide feedback that supports team development.
Ability to manage multiple priorities while attending to details and people.

Nice To Haves

Demonstrated ability to drive positive results in a cohesive environment with an individual commission structure.
Demonstrated negotiation and conflict negotiation skills, with the ability to build trust and act as an influencer.
Strong written and oral communication skills.
Demonstrated ability to balance multiple, sometimes competing priorities in a fast-paced environment.

Responsibilities

Inspire, train, and coach the team to deliver an exceptional customer experience.
Resolve customer issues and assist with customer transactions.
Identify selling-skill gaps and create and implement development plans to help employees meet or exceed individual sales metrics and assigned quotas.
Drive sales targets and financial results.
Lead store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening Facilities, Network, or IT trouble tickets as needed.
Monitor inventory, restock shelves, maintain device security, and keep the store clean.
Manage store merchandising and planogram compliance according to company expectations.
Complete store opening and closing activities.

Benefits

Medical, dental, and vision coverage.
Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs and incentives, which have included travel, gifts, and other rewards.
Five weeks of paid time off, including vacation, holidays, and personal days.
Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, this may provide up to 16 weeks of paid time off for the birthing parent.
Up to $8,000 per year in tuition assistance.
Discounts up to 50% on Verizon products and services, plus additional employee discounts.
Short- and long-term disability insurance, basic and supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home and auto insurance.
Up to eight company-paid holidays per year and up to six personal days per year.
Adoption assistance.
Newly hired employees receive up to 15 days of vacation per year, increasing with service.
Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.