Assistant Manager

J.Crew•Paramus, NJ

21h

About The Position

As an Assistant Manager, you are part of the leadership team and help drive profitability through genuine customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to the sales team to maximize performance, and collaborate with the leadership team to adapt strategies for business success and provide smooth operational support as needed. You support the Store Director and Associate Store Manager in influencing business results and own a designated area of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling. The role includes helping manage store operations, systems, and technology; contributing to recruiting, training, and associate development; fostering a collaborative working environment; and keeping the team focused on exceeding goals and delivering excellent customer service. You also lead product fit sessions, develop community engagement ideas and events, and step into different sales-floor roles when needed.

Requirements

Have 1–2 years of retail management experience with a similar scope.
Passionately support the brand, customers, and teams.
Stay up to date with current fashion trends and industry developments.
Embrace teamwork, flexibility, and courtesy while completing tasks.
Demonstrate innovation, champion new ideas, navigate uncertainty, and use strong problem-solving skills.
Have scheduling flexibility, including nights, weekends, and holidays.
Be able to bend, reach, and stretch for product and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

Support the Store Director and Associate Store Manager in driving business results and maximizing profitability.
Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
Manage store operations, systems, and technology while ensuring accountability.
Assist with recruiting, training, and development efforts as needed.
Partner with the Store Director and Associate Store Manager to create a collaborative working environment.
Keep the team on track to exceed goals and provide best-in-class customer service.
Lead fit sessions to improve associates’ product knowledge and customer connections.
Develop innovative ways to engage the community and build loyalty through events.
Step into a variety of sales-floor roles as needed.
Provide immediate feedback and coaching to the sales team to maximize performance.