About The Position

The Assistant Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store cleanliness, marketing, and profitability. The role sets an example for the crew by following company policies and procedures and expecting the same of team members. It also requires maintaining store standards, providing great customer service, and demonstrating reliable attendance and punctuality. The position includes general store team member duties such as operating equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; taking inventory and completing paperwork; and cleaning equipment and the facility. On-the-job orientation and training are provided. Delivery duties may include delivering products by car to customers, as well as distributing flyers and door hangers. A valid driver's license and access to an insured vehicle are required for delivery duties. The work involves frequent standing, walking, reaching, repetitive hand use, and occasional lifting, carrying, pushing, pulling, climbing, stooping, bending, crouching, or squatting. Work may expose team members to varying temperatures and weather, food odors, cornmeal dust, hot surfaces and tools, sharp edges, and moving mechanical parts. Delivery work can involve driving, adverse weather, stairs, and other delivery-site conditions.

Requirements

  • Ability to use judgment, perform math, and multitask.
  • Ability to add, subtract, multiply, and divide accurately and quickly; may use a calculator.
  • Ability to make correct monetary change.
  • Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers, in person and by telephone.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to work alone and with others, direct activities, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Reliable attendance and punctuality, and transportation to and from work.
  • For delivery duties: valid driver's license with a safe driving record meeting company standards, and access to an insured vehicle that can be used for delivery.
  • Ability to meet the physical demands of the role, including standing, walking, lifting and carrying supplies, and navigating stairs or other delivery sites.

Responsibilities

  • Manage all activities during the assigned shift.
  • Control costs, inventory, and cash; manage food and complete associated paperwork.
  • Handle staffing and work to a schedule.
  • Maintain store cleanliness, the expected image, and operating standards.
  • Provide customer service and manage customer relations.
  • Support marketing and store profitability.
  • Follow all policies and procedures and set an example for the crew.
  • Operate equipment, stock ingredients and supplies, prepare products, and receive and process telephone orders.
  • Take inventory and complete associated paperwork; clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers, as required.
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