Assistant Manager

The NOW Rancho Cucamonga•Rancho Cucamonga, CA

9d•Onsite

About The Position

The Assistant Manager partners with the General Manager to keep daily operations running smoothly, support the team, and deliver an exceptional guest and member experience at The NOW Massage Rancho Cucamonga. This hands-on role involves connecting with guests, coaching team members, driving sales through thoughtful service, and working alongside Experience Guides at the front desk. When assigned as manager on duty, the Assistant Manager leads by example and brings The NOW’s Brand Truths to life. The NOW Massage offers high-quality, customizable massage services in a calming environment inspired by destinations around the world. The franchise is independently owned and operated; the franchise owner receives applications and makes hiring decisions.

Requirements

At least 2 years of experience in hospitality, wellness, retail, fitness, or a similar guest-focused business.
Comfort working toward sales goals and coaching others to succeed.
Strong communication, organization, and follow-through.
A warm, professional approach to guest service and team leadership.
Willingness to work alongside the team in a busy, hands-on environment.
Flexible availability, including evenings, weekends, and holidays, and availability for opening and closing shifts.

Nice To Haves

Previous shift lead, supervisory, or assistant management experience.
Membership sales or wellness industry experience.

Responsibilities

Lead daily shifts, support opening and closing procedures, and keep the team organized and focused.
Work at the front desk, assisting with reservations, guest check-in and checkout, phone inquiries, and membership sales.
Coach Experience Guides on hospitality, memberships, service enhancements, retail sales, and front desk procedures.
Support the General Manager with recruiting, onboarding, and training team members.
Address guest and member concerns with care and professionalism, escalating issues when appropriate.
Help coordinate shift coverage and communicate scheduling needs to the General Manager.
Assist with inventory, supply ordering, and other routine administrative tasks.
Maintain boutique standards for cleanliness, presentation, and safety.
Communicate team needs and performance concerns to the General Manager and follow through on assigned priorities.