Assistant Manager

Bagel Brands•Eden Prairie, MN

6d•$17 - $28•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role intended to develop future leaders who can think strategically about the store and broadly about the district and Caribou Coffee. Working in partnership with the General Manager, the AGM helps run the store and make an impact on the team and community. The role involves learning the business to the level of a General Manager over the course of a year, leading by example, and taking ownership of personal development and feedback. The AGM supports store performance and culture by creating positive guest experiences, developing the team, helping achieve sales goals through speed and service, resolving problems, understanding the store’s Profit & Loss statement, and completing administrative and inventory tasks. The position requires availability for at least one of the following: early mornings, evenings, some holidays, and/or weekends.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
1 year of supervisory experience.

Responsibilities

Demonstrate the work of a Team Member and Shift Leader with ease, enthusiasm, and excellence.
Develop an understanding of the business to the level of a General Manager over the course of a year.
Create positive guest connections and teach the team to do the same.
Help create an environment that achieves goals through effective deployment, in-the-moment problem solving, and team motivation.
Take responsibility for hitting sales goals through the connection between speed and service.
Lead problem resolution with calm, professionalism, emotional maturity, and a commitment to listening to understand.
Connect day-to-day behaviors with business results while developing an understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, understanding their connection to overall business success.
Be responsible for store funds while on shift and enforce cash-handling policies.
Place, receive, and verify orders; conduct inventory; and control waste and inventory dates and rotation when necessary.
Consider the success of the whole store, including subsequent shifts.
Seek root causes of problems and create sustainable changes.
Bring Caribou Coffee’s Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal development, seek feedback, and bring humility, curiosity, and a learner’s mindset to the role.
Lead with a broad view of the Caribou brand, from shift to store to district to company.
Champion the company culture and purpose in every interaction.
Build an open and trusting relationship with the General Manager.
Pursue goals competitively and help create day-making experiences.