Assistant Manager

Valvoline Inc•Ashland, OH

1d•Onsite

About The Position

The Assistant Service Center Manager is the right hand of the Service Center Manager and helps build and lead a high-performance team that delivers Valvoline Instant Oil Change’s service experience. The role combines hands-on vehicle maintenance and customer service with advising, training, and supervising hourly employees and ensuring company policies and procedures are consistently followed. The Assistant Manager helps oversee daily service center operations, develops employee schedules, supports inventory and store audits, and maintains a clean, organized, safe, and secure workplace. The position offers hands-on training and the potential to become a Service Center Manager within 12 months. The job is located at 1004 Commerce Pkwy, Ashland, OH 44805, and pays $20.50 per hour, weekly.

Requirements

At least 1 year of supervisory experience, including coaching, training, and supervising a team.
Customer service mindset and demonstrated ability to build customer loyalty while following company procedures.
Experience working in a fast-paced environment and making sound judgments under pressure.
Experience using KPI data to monitor performance and trends and identify areas for improvement.
Schedule flexibility; weekend availability is likely.
Fluency in English, including reading, writing, and speaking.
High school diploma or equivalent.
Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds.
Ability to crouch, bend, twist, and work with hands above the head.
Comfort working in a non-climate-controlled environment.

Nice To Haves

Supervisory experience in a retail or service-related environment is preferred.

Responsibilities

Perform oil changes and additional car maintenance services, educate guests about vehicle maintenance requirements, and review recommended services.
Supervise daily service center operations while working on the floor and train new team members.
Work with the team to provide excellent customer service and build trust and repeat customer loyalty through Valvoline’s service process.
Develop and maintain efficient weekly employee schedules, ensuring coverage, managing conflicts, and following labor laws.
Assist with inventory processes, maintain appropriate product levels, and schedule orders.
Assist with store audits, including safety, performance, and culture audits.
Help maintain a clean, organized service center and a safe and secure working environment.
Open and close the service center while following safety and security protocols.
Lead and train the team to support employee development.

Benefits

Weekly pay of $20.50 per hour.
Hands-on training and potential to become a Service Center Manager within 12 months.
13 paid credit hours per year at Wilmington University (WilmU), covering partial enrollment over two semesters, and access to a free online university.
No late-night hours and holidays off.
Paid time-off availability.
Back-up child and elder care.
Medical, dental, and vision insurance, prescription drug coverage, and Health Savings Account contributions.
Employee Assistance Program with free, confidential well-being support, including support related to personal and work relationships, family, mental health, and legal issues.
Company-provided uniforms and tools.
50% discount on Valvoline Instant Oil Change automotive services.
401(k) savings plan with a 100% company match up to 5%.