Assistant Manager - FT-175

GREASE MONKEY INTERNATIONAL•Normal, IL

6d•$18 - $20•Onsite

About The Position

FullSpeed Automotive is a multi-brand automotive service platform operating locations nationwide. The Assistant Manager supports the Store Manager with day-to-day operations and helps ensure the team delivers fast, friendly, high-quality automotive service in a safe, clean, well-run location. The role is hands-on, with work across the service bay, front counter, and back office, and serves as a developmental step toward store leadership. The Assistant Manager may lead the location when the Store Manager is absent.

Requirements

At least 1 year of experience in a retail, automotive service, or customer-facing leadership role.
Strong communication and interpersonal skills, with the ability to lead and motivate a team.
Comfort working in a fast-paced, hands-on environment that includes time in the service bay.
Basic math and cash-handling skills.
Comfort using point-of-sale and inventory systems.
Valid driver's license with a clean driving record.
Ability to stand for extended periods and lift up to 50 lbs as needed.
Availability to work flexible hours, including weekends and some holidays.
High school diploma or equivalent.

Nice To Haves

Prior experience in quick-lube, automotive service, or a related industry.
Basic knowledge of automotive maintenance services, such as oil changes, fluid checks, and filters.
Experience supervising or training team members in a retail or service environment.
ASE certification(s) or willingness to obtain certifications as required by brand standards.

Responsibilities

Support the Store Manager in supervising daily operations and lead the location in the manager's absence.
Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.
Assist with scheduling team members to provide coverage during peak hours and busy seasons.
Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.
Foster a positive, team-oriented work environment that reflects FullSpeed Automotive's values.
Greet customers, explain services, and ensure customer visits reflect the company's commitment to speed, quality, and trust.
Recommend additional services based on manufacturer guidelines and vehicle needs.
Resolve customer concerns or complaints promptly and professionally, escalating them to the Store Manager when needed.
Support efforts to build repeat business through excellent service and customer care.
Assist with opening and closing procedures, cash handling, and point-of-sale transactions.
Help monitor inventory of parts, fluids, and supplies, and place orders as directed by the Store Manager.
Keep shop and customer areas clean, organized, and presentable.
Support compliance with safety protocols, environmental regulations, and company policies.
Help track daily sales, productivity, and key performance metrics.
Help ensure services are performed correctly, safely, and in accordance with brand and manufacturer standards.
Conduct or support quality checks on completed work.
Promote safe equipment use, chemical handling, and shop practices.
Help identify and address maintenance needs for shop equipment and facilities.