Assistant Manager
About The Position
Planet Fitness is seeking an Assistant Manager to oversee a variety of club operations, with a focus on managing front desk personnel, assisting the General Manager, and supporting effective day-to-day front-of-house activities. The role requires multitasking in a fast-paced environment, meeting deadlines, delegating, communicating effectively with management, and providing superior service to members and guests. The Assistant Manager helps drive club performance and maintain company standards, a clean and welcoming facility, and consistent team-member execution. The role also supports recruitment, inventory and sales monitoring, employee development, scheduling coverage, club audits, and personnel matters in coordination with management and Human Resources.
Requirements
- Basic computer proficiency, including Microsoft Suite; familiarity with Microsoft Word and Excel.
- Ability to manage multiple responsibilities.
- Solid work ethic and strong decision-making skills.
- Self-starter who takes initiative with minimal direction and supervision.
- Basic computer, math, and communication skills.
- Superior customer service skills, preferably in the fitness industry.
- Solid supervisory, diplomacy, and listening skills.
- Strong problem-resolution skills.
- High school diploma or equivalent required.
- At least 6 months of supervisor or manager experience in a high-volume restaurant or retail environment.
- Ability to meet the physical requirements of the role, including frequent lifting and moving of up to 50 pounds and occasional lifting and moving of objects up to 75 pounds.
Nice To Haves
- Associate degree preferred.
- One year of supervisor or manager experience preferred.
- Bilingual ability preferred.
- Open or flexible availability is a plus.
Responsibilities
- Understand and drive club metrics in alignment with business performance.
- Develop knowledge of club services, programs, products, and key competitors.
- Assist with interviewing and recruitment by conducting initial phone interviews of front desk employees and fitness instructors.
- Monitor inventory and review daily, weekly, and monthly sales numbers with the General Manager; identify opportunities and adjust execution to improve performance.
- Communicate and uphold company standards and lead by example in delivering the organization’s mission, vision, and values.
- Manage a clean, friendly, and well-maintained club.
- Ensure team members consistently meet expectations for punctuality, dress code, friendliness, and cleanliness.
- Develop and maintain cleaning duties for front desk employees and oversee overnight employees.
- Coordinate disciplinary actions and terminations with the General Manager, Regional Manager, and Human Resources.
- Cover shifts when employees call out or vacancies arise, and assist the Club Manager with shift coverage when other employees are unavailable.
- Assist with club audits to ensure all areas are clean, neat, organized, and in like-new condition.
- Mentor front-end employees and support their career growth through training, development, and performance assessment.
- Perform other duties as assigned by the Club Manager.
Benefits
- Competitive salary.
- 401(k) plan.
- Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
- Paid time off (applicable to full-time positions).
- Free Black Card membership and fun exercise incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
