Assistant Manager

Southern Multifoods•Hurst, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, while promoting quality, service, cleanliness, hospitality, and a positive, cooperative atmosphere among employees and customers. The position operates under general supervision and involves continuous contact with customers and employees. Normally, eight to eighteen months are required to gain job knowledge. The Assistant Manager helps oversee restaurant operations, supports hiring, training, and employee performance reviews, handles accounting responsibilities and prepares reports for submission to the home office, and administers the ACT program. The position also prepares customer orders to specification, serves customers courteously, prioritizes customer service and restaurant upkeep, operates kitchen equipment, and reports equipment or facility repair needs to the Maintenance Department. When serving as manager in charge, the position supervises Shift Leaders and Team Members. Working conditions may include extreme temperatures in the work area, high noise levels, and busy periods when food or drink breaks may not be possible. The role requires frequent standing, walking, lifting, and stooping, as well as sufficient hearing, vision, and manual dexterity to serve customers and operate equipment safely and efficiently.

Requirements

High school diploma or GED preferred.
Clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to communicate with customers and coworkers and work the drive-through when necessary.
Good vision to observe store activity and operate kitchen equipment safely.
Honesty, assertiveness, and the ability to remain well-mannered.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as part of a team and perform duties with minimal disruption to customers and fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations and help ensure their efficiency and quality.
Help ensure customer satisfaction through quick, efficient service and quality products.
Maintain excellence in quality, service, cleanliness, and hospitality, and foster a positive, cooperative atmosphere among employees and customers.
Supervise Shift Leaders and Team Members when acting as manager in charge.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Operate all kitchen equipment and maintain knowledge of its operation.
Report needed equipment or facility repairs to the Maintenance Department.
Work as a team member to provide consistent customer satisfaction through quality, service, and cleanliness.