Assistant Manager

Southern Multifoods•Alice, TX

About The Position

The Assistant Manager helps manage restaurant operations and supports efficiency and quality across the restaurant. The role focuses on customer satisfaction, quick and efficient service, quality products, and maintaining high standards of quality, service, cleanliness, and hospitality. The Assistant Manager contributes to a positive, cooperative atmosphere among employees and customers, maintains knowledge of restaurant equipment, and may supervise Shift Leaders and Team Members when acting as the Manager in Charge. The position involves continuous contact with customers and employees and is performed under general supervision. Job training normally takes eight to eighteen months.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Must be honest, assertive, aggressive, and well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction through quick, efficient service and quality products.
Maintain excellence in quality, service, and cleanliness, and support a positive atmosphere among employees and customers.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report equipment or facility repairs needed to the Maintenance Department.
Maintain knowledge of restaurant equipment and its operation.