Assistant Manager

Southern Multifoods•Corpus Christi, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure efficient, high-quality restaurant operations. The role works under general supervision and involves continuous contact with customers and employees. It includes assisting with staffing and employee development, restaurant operations, accounting and reporting, food preparation, equipment operation, and maintaining customer satisfaction through quality, service, cleanliness, and hospitality. The position supervises Shift Leaders and Team Members when acting as the Manager in Charge (MIC).

Requirements

High school diploma or GED preferred.
Maintain a clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and employees and operate the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty, assertiveness, and a well-mannered approach.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work as part of a team to maintain consistent customer satisfaction through quality, service, and cleanliness.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain excellence in quality, service, cleanliness, and hospitality, and foster a positive, cooperative atmosphere among employees and customers.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders promptly, according to specifications, and to the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate all kitchen equipment and maintain knowledge of its operation.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Supervise Shift Leaders and Team Members when acting as the MIC.