Assistant Manager

Planet Fitness - Portland ME Group•South Portland, ME

About The Position

The Assistant Club Manager assists the Club Manager in operating the club and delivering superior customer service to members, prospective members, and guests. The role helps create a friendly, clean, positive, and motivating environment that supports Planet Fitness’s “Judgement Free” experience. The Assistant Club Manager leads and develops the club team, handles scheduling and personnel administration, supports payroll and performance management, and oversees front desk and membership activities. The position also helps maintain facility cleanliness and safety, manages supplies and retail inventory, and responds to emergencies and member concerns.

Requirements

Superior customer service skills, preferably in the fitness industry.
Exceptional leadership, diplomacy, and listening skills.
Basic computer proficiency, including Microsoft Suite.
Hardworking, enthusiastic, and energetic.
Strong problem-resolution skills.
Must be at least 18 years of age.
Must be punctual.
Must be able to be constantly on call on an immediate, as-needed basis.
Must be able to lift up to 50 pounds.
Must be able to perform frequent climbing, balancing, kneeling, and crouching.

Nice To Haves

Current CPR Certification is recommended.

Responsibilities

Create a positive and motivating culture within the club and among team members.
Maintain a welcoming atmosphere and ensure staff provide superior customer service.
Recruit, hire, train, and develop a high-performing club team.
Complete payroll functions, including running reports, submitting payroll, and approving timecards.
Follow the policies and procedures in the employee handbook.
Obtain Regional Manager permission before purchasing new retail goods or cleaning supplies.
Schedule the team and ensure all shifts are covered.
Train and coach direct reports, model expected behavior, and hold them accountable to company values and goals.
Process new-hire and ongoing personnel paperwork and maintain employee files according to state regulations.
Resolve employee issues, escalating appropriate matters to upper management, and prepare HR-related forms.
Obtain written Regional Manager approval for overtime requests and raise requests, when applicable.
Manage disciplinary and termination activities and complete monthly and annual team evaluations.
Protect the integrity and security of staff files and sensitive company documents.
Answer phones, check members into the system, sign up members, and conduct tours for prospective members.
Use computer systems to complete membership-related functions.
Explain and promote PE@PF fitness instruction classes and ensure staff understand and are trained on marketing promotions.
Address member requests, issues, and questions, and exceed minimum daily statistics.
Track weekly, monthly, and annual statistics and reports.
Maintain accurate daily balance sheets, complete daily bank deposits, and authorize refunds.
Oversee facility cleanliness and maintenance and ensure the safety of employees, members, and club property.
Identify and promptly communicate equipment repair needs and manage cleaning-supply inventory.
Assess and assist with emergency medical situations.
Complete and submit official accident reports to the Regional Manager and follow up with the member within three days.
Ensure the gym opens and closes promptly when applicable and provide backup support for absent employees.
Maintain the club to a BER standard of 90% or higher.
Serve as a brand ambassador by leading a judgment-free lifestyle and manage retail-goods inventory.