ASSISTANT MANAGER

GSP Transportation•Wilmington, NC

24d•$45,000 - $55,000

About The Position

The Assistant Manager supports the primary Manager of an airport location by directing, developing, and holding the team accountable. The role is responsible for personnel management, sales performance, and operational outcomes, and primarily focuses on management rather than performing frontline tasks. The Assistant Manager serves as the acting Airport Manager in the manager’s absence and makes independent decisions on staffing, operations, and customer matters. The role oversees airport location operations and performance, manages and develops staff, drives sales and incremental revenue, reviews financial performance, maintains customer service standards, coordinates fleet readiness, and ensures safety and regulatory compliance. It directly supervises all nonexempt airport staff and participates in hiring, scheduling, evaluations, discipline, and personnel recommendations, including terminations as appropriate. The position reports to the Airport Location Manager or City Manager.

Requirements

Valid driver's license and must meet MVR guidelines: no more than 2 moving violations or at-fault accidents in 3 years, and no drug or alcohol driving convictions in 5 years.
Minimum 2–3 years of supervisory or management experience in a customer-facing, sales-driven environment.
Demonstrated ability to manage, coach, and hold accountable a team of 2 or more employees.
Strong communication, organizational, and independent decision-making skills.
Proficiency with rental management systems and business software.
Must be authorized to work in the United States; the company is unable to sponsor work authorization.

Nice To Haves

Bachelor's degree preferred; an associate degree with significant supervisory experience is considered.
Prior car rental industry experience, such as Enterprise, Hertz, Avis, National, or similar.
Experience with scheduling and workforce management in an airport environment.
Proven track record of revenue growth or customer satisfaction improvement.

Responsibilities

Oversee daily airport location operations and remain accountable for performance outcomes, directing the team rather than performing frontline tasks.
Act as the Airport Manager in their absence and make independent decisions on staffing, operations, and customer matters.
Monitor airport location KPIs, including fleet utilization, out of service, auction load, recall, revenue, upsell rates, and customer satisfaction.
Lead process improvement efforts to increase efficiency and align operations with business needs.
Directly supervise all nonexempt airport staff.
Schedule, coach, and evaluate team members; administer corrective action and terminations in compliance with company policies.
Support individual goals and development plans for team members.
Participate in hiring, progressive discipline, and terminations when warranted.
Approve timecards, overtime, attendance, and time-off requests.
Coach and motivate the team on upselling vehicle upgrades, protection products, fuel options, and add-on services.
Drive incremental revenue by fostering a sales-focused culture and track and report performance against airport location targets.
Review financial data and KPIs to identify trends and opportunities to improve profitability.
Develop strategies to grow revenue and control expenses within budget.
Verify rental agreements reflect correct rates and charges.
Set service standards across airport location touchpoints and model exceptional customer interactions.
Resolve escalated customer concerns professionally and urgently.
Monitor customer satisfaction data and implement corrective actions as needed.
Ensure vehicles are clean, fueled, inspected, and ready prior to rental.
Inspect the ready line and coordinate with maintenance regarding out-of-service and scheduled-maintenance vehicles.
Maintain accurate vehicle inventory and promptly report overdue or missing vehicles.
Ensure team adherence to safety standards, company policies, and regulatory requirements.
Maintain a safe, clean, and compliant airport location and lot environment.
Document and report safety incidents, vehicle damage, and policy violations.