Assistant Manager

Petco•Mansfield, MA

7d•Onsite

About The Position

The Assistant Manager plays a critical leadership role in bringing Petco’s purpose to life. The role supports the General Manager in running a high-performing Pet Care Center by leading partners, caring for pets, and delivering exceptional customer experiences. The Assistant Manager is a trusted leader on the sales floor, steps in as lead in the General Manager’s absence, and helps develop talent, drive results, and ensure daily operational excellence. The position is primarily performed in a Pet Care Center retail environment. The Assistant Manager is regularly present on the sales floor and engages with partners, customers, and pets. Most work takes place indoors, though occasional duties may require leaving the center for bank deposits, merchandise transport, or community events. The role involves frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. It also involves customer assistance and cashiering and point-of-sale transactions, working near animals and exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions.

Requirements

At least 2 years of retail experience, including supervisory or management experience.
Proven ability to lead, coach, and motivate a team.
Strong problem-solving and decision-making skills.
Excellent communication and interpersonal skills.
Proficiency with point-of-sale systems and Microsoft Office applications.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.

Nice To Haves

Passion for animals and knowledge of pet care.

Responsibilities

Uphold Petco’s animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe, welcoming environment for pets, pet parents, and partners, and act with integrity and care in decisions affecting pets and their families.
Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
Support hiring, onboarding, training, and ongoing development of store partners.
Provide timely coaching, feedback, and recognition to strengthen partner performance and engagement.
Maintain a clean, organized, and visually appealing store that reflects Petco’s brand and values.
Support daily store operations and lead from the floor to drive sales, service, and operational goals.
Monitor store performance metrics and share results and insights with the General Manager.
Assist with inventory control, merchandising execution, and promotional events.
Assume leadership responsibilities and make decisions in the General Manager’s absence.
Resolve escalated customer concerns quickly and professionally.
Model Petco values, behaviors, and service standards; coach partners on selling skills, pet care knowledge, and customer engagement.
Support a positive, inclusive, and collaborative team culture, and assist with performance management and accountability.
Execute merchandising standards, maintain accurate inventory levels, and support labor efficiency, task prioritization, and operational routines.
Ensure compliance with company policies, procedures, and safety standards.
Perform additional duties as needed to support business needs.

Benefits

Career growth opportunities.
Supportive, inclusive culture built on teamwork and authenticity.
Health and financial benefits, 401K, incentives, and PTO are referenced in the Petco Total Rewards overview.

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