Assistant Manager

Flynn Group•Millbury, MA

5d•$51,994 - $73,530

About The Position

As an Applebee’s Assistant Manager at Flynn Applebee’s, you will participate in all aspects of the restaurant’s day-to-day operations and help create a positive experience for guests and staff. The role involves leading the team, solving problems, managing stress, and supporting restaurant operations. You must be willing and able to work in all positions and assist as needed, including cooking on the line, expediting, seating guests, and bartending. The position uses the Management Development Program to support continued growth in leadership skills and proficiencies.

Requirements

At least 2–3 years of restaurant management experience.
Ability to work various shifts, including weekends.
Ability to stand and exert well-paced mobility for up to 10 hours.
Ability to safely lift pots, pans, glassware, boxes, and similar items weighing up to 50 pounds.
Ability to read and write to facilitate communication.
Finger and hand dexterity for using small tools and equipment.
Willingness and ability to work in all restaurant positions and assist in team member duties as needed.

Nice To Haves

Serve Safe Food certification.
Serve Safe Alcohol certification.

Responsibilities

Ensure timely, friendly service according to company guidelines and achieve established unit objectives.
Cultivate a restaurant culture aligned with Flynn Applebee’s core values and beliefs.
Respond promptly to and correct verbal guest complaints.
Prioritize guest contact and complete required table visits according to Flynn Applebee’s standards.
Maintain departmental inventory levels.
Conduct line checks and ensure food preparation and presentation meet company standards.
Schedule employees effectively to meet sales demands.
Maintain effective safety and security programs.
Lead restaurant organization, cleanliness, and sanitation.
Perform routine maintenance and promptly report needed repairs to the General Manager or Area Director.
Promote quality recruitment and referrals of potential team members and management candidates.
Promote Flynn | Applebee’s training procedures for new managers.
Help maintain a trained staff through orientation, individual training, employee meetings, and implementation of company policies and training systems.
Develop employees through one-on-one coaching and performance documentation, and contribute to written evaluations.
Assess employee efficiency, provide fair and regular feedback, and support employee development.
Monitor employee performance and document situations that require or could lead to disciplinary or corrective action.
Ensure compliance with company policies, practices, and procedures, as well as applicable local, state, and federal laws, regulations, and guidelines.
Control costs in the assigned department.
Conduct weekly or bi-weekly food and liquor inventories when requested by the Area Director or General Manager, and ensure their completion.
Prepare and submit accurate daily paperwork.
Ensure sanitation standards meet or exceed Health Department and Flynn Applebee’s standards.
Serve as a role model for managers and employees.
Develop proficiency with store-related technology.
Work in all restaurant positions and assist team members as needed, including cooking, expediting, seating guests, and bartending.
Use the Management Development Program to continually develop leadership skills and proficiencies.