Assistant Manager

Ace Careers Website • South Lake Tahoe, CA

1d

About The Position

The Assistant Manager assists with all aspects of daily hotel valet operations to ensure a seamless guest experience. The role helps manage valet attendants and coordinates with hotel departments to uphold high standards of service and guest satisfaction. It supports daily operations, staffing and team development, financial performance, safety, equipment upkeep, and communication. In the Manager’s absence, the Assistant Manager conducts staff meetings.

Requirements

• Bachelor’s degree or equivalent education and experience.
• At least 3 years of parking or hospitality management experience.
• Demonstrated experience leading a high-end customer-facing parking or valet program.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items weighing up to 50 lbs.

Nice To Haves

• Financial acumen.

Responsibilities

• Assist with managing day-to-day valet operations and ensuring compliance with established procedures and standards.
• Assist with personnel planning, interviewing and selection, policy compliance, training oversight, supervision, performance reviews, and adherence to laws and regulations.
• Help implement operational procedures that improve efficiency and customer service.
• Recruit, hire, train, and schedule valet attendants and support staff.
• Hold team members accountable, provide performance feedback, and conduct performance evaluations.
• Promote professionalism, accountability, and exceptional customer service.
• Help maintain a safe environment for employees and guests, including vehicle safety and traffic control.
• Help maintain valet equipment, including key storage systems, parking booths, and signage.
• Help ensure the cleanliness and appearance of the valet parking area.
• Help monitor financial performance, including revenue, expenses, and labor costs.
• Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
• Track operational efficiency, customer service, and financial performance metrics, and meet or exceed performance targets.
• Train and motivate valet staff to provide exceptional customer service.
• Respond to customer inquiries, concerns, and complaints professionally and promptly.
• Foster communication within the valet team and with other departments, and coordinate with hotel management to support a seamless guest experience.
• Conduct staff meetings in the Manager’s absence to share important information and gather input.
• Create a positive, supportive work environment that promotes belonging and teamwork.
• Assist with team member development.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Flexible Spending Accounts.
• 401(k).
• Vacation and sick leave.
• Holiday benefits.
• Discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager